Derrimut Gym - Frankston - Frankston (VIC)

2 /5 Nigel Brooker: Well the time has finally come come. I have been here since it opened and have slowly watched the place go down hill. At the beginning, like all things, it was great. It has been a slow decline and is easy to see Derimut clearly don’t care about this venue. My biggest concern is hygiene. When you have NO CLEANERS and reception staff don’t even want to listen to your complaints about HUMAN EXCREMENT in the shower… it’s time to go. An absolute disgrace and a major health hazard. The place should be be shut down.

1 /5 Mars in Scorpio: I’ve been attending this gym with the expectation that my membership fee would at least cover the basics - cleanliness, proper maintenance, and professional service! Unfortunately, that has not been the case!! The hygiene standards are extremely poor. The gym floor is consistently dirty and the bathrooms are in an unacceptable condition - filthy, often with unpleasantly odorous and clearly not cleaned regularly. Sometimes weeks in end!! It’s not only unprofessional but also a serious health concern. The rear parking area is another major issue. It’s littered with rubbish bins overflowing and surrounded by overgrown grass, giving a neglected and uninviting first impression before you even walk in the door! To make matters worse, the reception staff don’t even acknowledge members swiping in. A simple greeting or and smile would go a long way in making members feel welcome, but it seems basic courtesy isn’t part of the training here. Overall, this is far below what I expect from a paid facility. I hope management takes these concerns seriously, because right now, the standards are simply not good enough and I certainly would not recommend this gym!!

4 /5 Tony White: I am happy at Frankston. However I have one concern. There is no table inside the gym proper. Why? The tables out the front offer no privacy and are never used. A table against the wall near the lockers allow for privacy to change t shirts, shoes etc. It offers more privacy than the open area where they are now. I bumped into a person while putting on a jumper at the lockers. After my apology he agreed with the need of a table next to the lockers. Please consider this .

1 /5 Roslyn Moore: Please do not go to this gym. It is extremely difficult for them to stop payments, even weeks after you have cancelled your membership. They even charge you for service fees even though you are not a member anymore. Even trying to get a response from the chat system, or to get any staff to answer the phone is impossible! I am paying for a service that I am not receiving. I dont even think they have a complaints department or any manager etc to speak to, it is only a robot that "chats" to you. I cant deal with all of the stress and time it has taken me to sort this out. I feel ignored and, as such, feel it necessary to write this review