Diamond Coco PTY Ltd. - Mount Eliza (VIC)

Aditi Puri Loved every single thing in this shop. Owner is very beautiful and welcoming lady. Make you feel as if you are in your home country

Anthony Young Really poor customer service experience with one of the staff members at this store. Fortunately, another staff member, an older lady, was empathetic and apologetic, which slightly redeemed the experience for me. However, I believe there are some important areas for improvement: 1. Waiting 20 minutes for a click and collect order is unacceptable, especially when the store wasn’t overly busy. With presumably three staff members on duty, at least one should be available to handle quick tasks like click and collect to ensure smooth service. 2. The younger staff member I dealt with did not greet me or acknowledge my presence, even after I had been waiting for 15–20 minutes. In contrast, the older staff member made an effort to greet customers, even while assisting someone else, which was appreciated. A simple acknowledgment goes a long way. 3. For the younger staff member to respond with a comment like “we have a lot of customers here” after I expressed my frustration was both dismissive and disappointing. During the entire time I was in the store, she was focused on assisting a single customer with a watch repair—even though the customer clearly stated they were happy to pick it up the next day. Instead of acknowledging or prioritising myself and other waiting customers, she chose to complete the repair immediately and even walked into the back room to finish it. This approach showed poor judgement, particularly during a busy time of year when waiting customers should take precedence over non-urgent tasks like repairs which could be done during quieter times. While I understand this is a busy time of year and can be stressful, it is essential for staff to manage their time effectively and treat all customers with respect and courtesy. To be clear, I am not condoning any mistreatment of staff by customers, but constructive feedback is important for improvement. Thank you again to the older staff member for her kindness and professionalism. I hope the younger staff member can learn from her example.

E C Totally obsessed with all their earrings and accessories - stylish and rare to find a shop like this in Sydney. Price is very reasonable. The owner is friendly, helping me to create my own sets. Will definitely purchase again.

Monika Crennan Amazing shop with the most beautiful jewellery that really entices all the senses. It’s beautifully crafted and there is something for everyone.

Daniel Moon From the moment we stepped into the Kennedy Chadstone store, we were greeted with warm smiles and a genuinely welcoming atmosphere from the entire team. We visited twice while I was deciding on which watch to purchase, and on both occasions, Joseph was incredibly accomodating and patient. He took the time to walk me through each of the timepieces I was interested in and made the entire experience feel relaxed and enjoyable. In the end, I chose the Grand Seiko Shunbun and it hasn’t left my wrist since! A special shoutout also to the lovely staff who were so kind and friendly with our 6 year old daughter. One of the ladies engaged her in conversation, which made it much easier for me to focus and make my decision without feeling rushed. Having visited many boutique AD stores across Asia, I can honestly say this was one of the best experiences I’ve had. A heartfelt thank you to Joseph and the Kennedy Chadstone team for making this such a seamless, memorable, and delightful experience.