Diamonds Factory Melbourne - Melbourne (VIC)

5 /5 Liezl Adams: We had a wonderful experience with the excellent staff at the Royal Arcade store in Melbourne. The service was warm and professional. The ring is absolutely stunning - I can’t stop gazing at the diamond! Highly recommend The Diamond Factory for anyone looking for a beautifully crafted ring.

5 /5 Mary Pham: Lovely experience with Ayse, she was so welcoming and made me feel very comfortable when going through there massive ring collection. Really thoughtful they could organise phone consultations and efficient email responses. I absolutely love it and looks true to the design we choose on their websites thank you again

5 /5 Simone Cumberlidge: Absolutely Wonderful Experience! I had such a fantastic experience shopping at this jewellery store. The staff were incredibly helpful and kind, guiding me patiently as I selected the perfect piece. I ended up choosing a stunning ring with baguette diamonds, and I couldn’t be happier. I wear it every day with pride—it makes me feel so special, especially when people compliment it (which happens a lot!). I will definitely be coming back for future purchases. Highly recommended!

1 /5 Brittany Caracella: Disappointed with Quality and Customer Service I purchased an Engagement ring from Diamonds Factory AU, and my experience has been nothing short of a nightmare. Since purchasing the ring, I have encountered significant issues, including ordering the wrong size ring when I told them what size I was, the ring leaving dark marks on my finger, something I have never experienced with any other ring I own that is supposed to be 14K Yellow Gold. Despite my repeated attempts to address this concern, the customer service I received has been frustrating and dismissive. When I expressed my disappointment, I was advised to simply wash my hands more frequently, which I found to be condescending and entirely inappropriate for a product that should meet quality standards. The only option they gave me was to pay another $500 to upgrade from the 14k to 18k, which I did. I have been left feeling taken advantage of. I reached out for help, but the response from the company has been slow and unhelpful. They even stated that there was no manufacturing fault after their jeweler assessed the ring, which leaves me questioning the quality control standards in place. As a bride-to-be, this experience has caused me immense stress during what should be a joyful time. I have contacted management to escalate my concerns but have yet to receive a satisfactory resolution. I urge potential customers to consider these issues before making a purchase. Pictures of my ring and the marks it has left on my finger are attached. Its crucial to be informed about the quality and customer service you can expect from Diamonds Factory AU.

5 /5 Alistair Dunbar: I just wanted to acknowledge the incredible customer service of Chantelle J, who I’ve recently purchased a ring from. As someone without much idea of what I was doing - Chantelle was hugely helpful, provided frank and honest advice, answered all of my questions with patience and clarity, and helped me keep to my budget while finding me the most gorgeous ring. She also stayed on late to make sure I could buy the perfect ring before a sales period ended. It was so nice to feel like I was in safe hands!