Evita - Maribyrnong (VIC)

5 /5 Lullabye Behrendt: I had the best experience with Evita today, I was hoping to have a sentimental necklace repaired in person as the clasp had broken, after being told by every jeweller they could either send it away or were unable to help I felt extremely defeated. Cue me asking the lovely young woman with dark brown hair behind the counter if they were able to help, she immediately jumped up, offered to charge my phone whilst I waited and in less than 2minutes my chain was sparkly and looking brand new. She did all of this free of charge with a bright smile on her face, I am extremely impressed by the customer service and will definitely be back for any future repairs and gifts

1 /5 B Sharma: Very poor customer service. I met a very rude and unprofessional staff. Also, my necklace broke twice, poor quality. When I went in to get it fixed the lady was again very rude, saying I must have pulled the necklace, when that wasn’t the case. Absolutely disgusting service and poor quality products. I do not recommend this shop, do yourself a favour and keep away. Definitely zero stars.

1 /5 Frances Daniele: I rarely write reviews but as someone who also works in retail and understands the importance of great customer service I was prompted to write this after my experience yesterday. I was in your Highpoint store when I overheard a conversation between a customer and the owner’s daughter Melissa. Melissa was so rude to this customer that, even though I had money in my pocket to buy two gifts, I walked out. There was no way you were getting my business after that conversation. I was disgusted by her tone and attitude. If you’re wondering why business has been quiet, your answer lies in Melissa. Many times I walked past the store and she sat there on her phone looking miserable. She was not welcoming at all and just because she is the owner’s daughter she does not have the right to treat customers that way. We, the consumers, keep you in business. Unfortunately, from reading your reviews and my experience yesterday I now understand why you’re so quiet in your stores. Customer service doesn’t seem to be the field she’s suited to. And that was VERY evident yesterday. Remember … ownership of a store doesn’t bring you “entitlement”. Very disappointed - people like her give retail workers a bad reputation. Luckily we’re not all like that …

1 /5 Stephanie Trajcevski: Went in to try on a bracelet that I was ready to buy DESPITE it’s apparent SALE price that has been the same for over a year now. Lady was extremely rude and honestly gave me the feeling that she couldn’t be bothered. every time I walk in to look they are so unapproachable I feel like im imposing by asking a question. Have shopped there for many years and have ignored this disgusting behaviour, even got my engagement ring made by them over 13 years ago.. after today and the attitude I got after asking about the bracelet in question and the looks I got from the others working there.. NEVER EVER AGAIN.. I wish these reviews were apparent to me before I ever wasted a cent there.

1 /5 Stephen Gatt: Went there on Sunday, worst customer service I have ever received. Sales consultant was rude. In my opinion I find the sales signs in the shop to be diseaving and when I ask the consultant to explain the advertised sale she got her back up and become very very rude. If I could give No stars I would of. Wake up and listen to your customers and dont dismiss their enquiries.