Fitzroy Gym - Fitzroy (VIC)

1 /5 Alec: Update: The owner called and yelled at me on the phone after leaving the review! Which summarises the experience at Fitzroy Gym. Went there during staffed hours noone opened the door. Called the number as instructed left a message. Got the response to stop by anytime before 7. Did so, again noone answered the door. A member let us in and we were confronted with a rather surprised manager. Explained that we were interested in joining the gym. We were brushed off because the manager had a client and noone was at the desk (during staffed hours) so we had a look around. Basic gym on first glance nothing to complain about. On our way out we walked past the manager that didnt look like he was working with a client. After being greeted with such enthusiasm I had no desire to inquire about any membership. The incompetence was screaming at me, no thank you.

5 /5 Kathy Thomaidis: Great gym with a really welcoming atmosphere. The staff are super friendly and always happy to help — big shoutout to Shehan for showing me how to use some of the equipment I hadn’t tried before. He made it easy and way less intimidating. I’m training for HYROX, and this gym has everything I need , plenty of space and well-maintained equipment. It’s clean, doesnt feel too crowded, and just has a great energy overall. a highlight is finishing off with the women’s sauna (which is properly hot!) the best way to end a session. I actually look forward to coming here again— can’t recommend Fitzroy Gym enough!

1 /5 An Nguyen: Had a terrible experience with this gym. Price was high and the facility was not great. A lot of equipments are old and not working properly. Moreover, one of the staff (Shehan) had really aggressive and rude attitude towards the me when I provided a feedback, in which the fault was on the gyms casual staff for giving me a false advice regarding the fee and payments (I was charged for 5 payments instead of 4 like the casual staff advised). Instead of holding himself and his staff accountable, Shehan was constantly shouting and being aggressive towards me. Never visiting this gym again.

5 /5 Christopher Hallock: Overall great! Has everything you need (cardio, free weights, machines, plyo). Easy to sign up for a day pass and staff are really friendly. Couldnt find a cheaper day pass in the area. Has a few racks and areas to deadlift. Lots of fans and the temp was pretty good. Not too crowded. As far as complaints go, there arent many. I did trip more than once on the elevation change going towards the locker room. Some bright tape or paint would really help on those sloped rubber mats. Some equipment is pretty well used, but its manageable. The setup for weights near the deadlift platform was odd, just a bunch of 15 kg plates, so I had to steal some heavier plates from a nearby rack that luckily wasnt being used. Came here twice while visiting. Id recommend it.

1 /5 Jiahe Yu: The Gym doesn’t have heating in winter and chooses not to turn on the air con in summer. If you request that air con be turned on, the staff would refuse and say “it’s an old building so air con won’t work and it is an “open air gym” and everyone there knows it is open air gym”. If you asked “what open air gym?” The staff would say “like the ones in Thailand” “But I didn’t know it’s an open air gym. Now it’s really hot”. “Everyone knows! “you’ve been with the gym for so long so you know this is the case. And you are on the CHEAPEST membership!” “It’s won’t be safe to train in the heat. What do you do on those hot days, it can feel like 40degrees inside” “Melbourne is never that hot!” The staff is quick to become very defensive when given constructive feedback (evident in other reviews and the staff’s responses). Due to this and the lack of air con I stopped going long before I terminated my membership. After barely going for six months I called them to terminate my membership (I had to call multiple times as no one would pick up my call. An email is not guaranteed a reply either as my request to suspend membership had been ignored before) I was hoping that the waiting period could be waived as I’m also moving (my old gym in Syd was so kind to waive my notice period when I moved so I thought I might try my luck). It was a no, as they don’t handle billing themselves. I said it’s not quite fair that full amount be charged when the gym doesn’t even have a cooling system and I could never go before dark in summer. Was it even safe?. The staff became defensive again said it was safe without cooling and gave the old arguments again. So the takeaway is, if you have an extra $5/ week for a better gym in Fitzroy that has heating/cooling/better equipment/updated bathroom/better customer service/non-aggressive staff, consider trying other gyms in the area.