Flip Out Box Hill - Box Hill South (VIC)

5 /5 Chris Rogers: Great kids party. We had a group of about 20 kids for a 7y.o party. Our host Caitlyn was amazing hosting us & looking after the kids. Nothing was too much trouble for her & the kids loved her. A true credit to this centre. Pizzas, fairy bread, fruit platter & cake were all really good. Saturdays are busy, it’s to be expected. Be organized and bring the right attitude & little extra patience. The kids all loved it, the parents got to chat and it was easy. I’d recommend it.

3 /5 D G: Are you ready for the ultimate getaway designed just for parents of energetic little ones? Look no further! This amazing place is your ticket to two whole hours of much-deserved “me time,” while the kids bounce, jump, and play in a safe and thrilling environment! Planning a party? They’ve got it all sorted with fantastic party rooms that are sure to wow! And the fun doesn’t stop there—your kids can dive into exciting claw machines that add an extra spark of joy! Need a breather? With convenient lockers at your service and a delightful café brimming with mouthwatering snacks, you can relax and recharge without lifting a finger! For just around $22 for an hour or $33 for two, you can indulge a little. Yes, its a bit of a treat, but when it leads to a calm and peaceful home afterward, its totally worth it! Those play sessions will leave your kids joyful and worn out, giving you the blissful quiet time you crave. So why wait? Treat yourself to this exhilarating escape—you deserve every moment! Just a quick note: since most of the staff are university students, dont be surprised if the service is a little laid back. It would be great for management to consider investing in some customer service training to really enhance the experience. But overall, this spot is an absolute must-visit!

2 /5 Michael Ghafoury: This isn’t the first time I’ve found the toilets in a terrible state at this family facility. For the sake of children’s health and safety, please invest in maintaining your only toilet in the boys’ section. There are easily over 100 kids playing here, so the business is clearly doing well — but the condition of the toilets is unacceptable and needs urgent attention.

3 /5 Alice: Came here for a birthday party. There were so many other parties happening, which then the staff used our party table to view another partys birthday cake, those guests started taking plates etc off our table. It feels insecure to leave your belongings there without supervision. Staff also rush to clear the table. Everyone had to chaotically help packing up and leaving the space. The common area also dont have enough sitting space. The set up isnt great, cleanliness isnt great either. Kids did have fun though.

2 /5 Di Yang: This was our first and definitely the last time hosting a birthday party here. Very disappointed. We booked online in advance for today’s 1:30–3:00 pm party, ordered food, paid the deposit, received a confirmation email, and even completed the parent declaration form via QR code ahead of time. But when we arrived at 1:20, the front desk staff looked completely confused and unprepared. They hadn’t even checked the online booking, and nothing was set up for us. As for the food we ordered, such as chocolate balls and the fruit platter, none of it was prepared. The front desk told us we wouldn’t be charged for the missing food, but this was never about money. We needed those items as part of the celebration. After some scrambling, they cleared a corner upstairs for us, but by then it was nearly 2:00 pm. We sat there waiting, watching staff set up other tables and rooms. Around 2:15, I asked where our drinks and food were and was told to “find your host.” But nobody ever introduced us to any host. Finally at 2:30, four pizzas were served, an hour after our booking started. The children began eating, we need to start cutting the cake at 2:45. Even the plates we had to fetch ourselves from the downstairs café. The lighter and cake knife were also from home (luckily I brought them), because still no host ever showed up. Just as we started on the cake, one staff member came over to remind us that our booking ended at 3:00. Excuse me? You served our food at 2:30, gave us no assistance the entire time, and then rushed us out after only half an hour? Everything asking questions, chasing food, even basic supplies, we had to do ourselves by going downstairs. No one ever took ownership of our booking. As a parent, I am disappointed. The whole experience was chaotic, unorganized, and extremely poor value. Definitely not recommended.