GOLD & GEMS | Jewellers - Forest Hill (VIC)

Belinda Mifsud I had a fantastic experience at Charm Lina! They had an incredible selection of charms, and the room’s theme and vibe were stunning. The staff made my necklace on the spot while I browsed, and it turned out exactly how I wanted. Highly recommend for anyone looking for a unique and personalized jewelry experience!

steve Peck I took a opel to Simon to discuss getting this set into a custom made ring. From initial consultation through to fitting and then picking up the ring my experience with Simon and Rachael was excellent. The ring looks amazing, I was kept in the loop with calls and texts, it was delivered on time and slightly under the estimated price. Great work

Sammy Cerra Absolutely love this place! I’ve been coming here for years & the service has always been incredible. David is a master in his trade, always able to accommodate my requests when designing custom pieces or ordering something in - nothing is too much trouble for him! The turnaround time is really quick too. They also carry a great selection of pieces in their showroom which has been handy for last minute gifts! Highly Recommended!!

Anthony Young Really poor customer service experience with one of the staff members at this store. Fortunately, another staff member, an older lady, was empathetic and apologetic, which slightly redeemed the experience for me. However, I believe there are some important areas for improvement: 1. Waiting 20 minutes for a click and collect order is unacceptable, especially when the store wasn’t overly busy. With presumably three staff members on duty, at least one should be available to handle quick tasks like click and collect to ensure smooth service. 2. The younger staff member I dealt with did not greet me or acknowledge my presence, even after I had been waiting for 15–20 minutes. In contrast, the older staff member made an effort to greet customers, even while assisting someone else, which was appreciated. A simple acknowledgment goes a long way. 3. For the younger staff member to respond with a comment like “we have a lot of customers here” after I expressed my frustration was both dismissive and disappointing. During the entire time I was in the store, she was focused on assisting a single customer with a watch repair—even though the customer clearly stated they were happy to pick it up the next day. Instead of acknowledging or prioritising myself and other waiting customers, she chose to complete the repair immediately and even walked into the back room to finish it. This approach showed poor judgement, particularly during a busy time of year when waiting customers should take precedence over non-urgent tasks like repairs which could be done during quieter times. While I understand this is a busy time of year and can be stressful, it is essential for staff to manage their time effectively and treat all customers with respect and courtesy. To be clear, I am not condoning any mistreatment of staff by customers, but constructive feedback is important for improvement. Thank you again to the older staff member for her kindness and professionalism. I hope the younger staff member can learn from her example.

Michelle Nikolovski They were absolutely fantastic, I called and asked if they did a service and got there, immediately greeted and got my necklace fixed and cleaned, very kind and helpful. definitely recommend this place. Thank you