Goodlife Health Clubs Carnegie - Carnegie (VIC)

1 /5 SHAMRUDHAA P K: Three months ago, I had the worst experience with Goodlife Carnegie. I was promised that my membership would be canceled, but they charged me for 2 weeks after my cancellation and when I followed up, they said, Did we give you a written statement? You must have read it carefully its your fault They made me wait on a call for nearly three hours, and a staff member named Max lashed out at me for simply trying to resolve my own payments. It was completely unprofessional and unacceptable. This gym was a scam, and they treat customers like trash. I made sure none of my friends joined.

1 /5 Nicole MJ Wang: Worst experience ever!! Never trust whatever they tell you unless its in written. The gyms website and membership agreement say you need to cancel by talking to them in person or call the club. I called in May and June to cancel and was told both time they processed it and the membership will end in July. However Im still being charged after the end date. When I called to figure out why, they just told me they didnt have any records or notes or whatever information that I requested to cancel. Now they say you have to cancel in written and they have a 30-day notice policy which they never mentioned over the phone calls and promised they had processed my request while they didnt do anything. This feels like a complete fraud to me! This gym is full of lies.

1 /5 Aaron Tang: Tried to cancel my membership with Goodlife Carnegie, but despite multiple clear emails requesting immediate cancellation, they kept insisting my account would stay active until June 2026. I was repeatedly offered options like suspending, transferring, or downgrading my membership instead of simply honouring my cancellation request. Even after confirming several times that I wanted it cancelled immediately, I kept receiving the same response about continuing payments until the contract end date. Very frustrating and disappointing experience — just take the cancelling fee and cancel the blardy thing! Cancelling a gym membership should not be this difficult or confusing. Reply: there were no dispute made about the $245 early exit fees. Please ref to screenshot.

1 /5 Meheshi Dinendee: ABSOLUTELY TERRIBLE GYM experience. Despite multiple attempts to cancel my membership, they continued extending it WITHOUT my permission and even lied about the confirming to cancel. I was promised it would be stopped, yet they kept charging me. This is not just poor customer service, it’s deliberately exploitative behaviour. Be very cautious before signing up here. If you value honesty and money, I’d look elsewhere. This has been a nightmare.