J body balance The Glen - Glen Waverley (VIC)

5 /5 이승우: The only place in Melbourne with all four Pilates machines available! Plus, professional instructors are always present, making the classes enjoyable. With two branches, City and Glen, registering at one gives you access to both, which is a great benefit!

1 /5 Wcc: I really wanted to like this studio, but unfortunately my experience was disappointing due to a lack of communication and connection. At my very first session, I wasn’t guided on where to go or which class I was booked into. A fellow client, not the staff, was the one who told me to put my bag in the locker. While the instructor seemed knowledgeable, she showed no smile or warmth, which made the class feel unwelcoming. At the end, we were simply handed disinfectant spray and asked to wipe down the equipment, there was no thank you or goodbye, which left the whole experience feeling awkward. I gave the studio multiple chances and even tried to enquire about booking more sessions and their teacher training program. However, the responses I received were vague and incomplete, leaving me with the impression that my interest wasn’t valued. Sadly, the overall atmosphere felt dismissive, even arrogant, and as someone who isn’t Korean, I couldn’t help but feel out of place. This was disappointing, as I had high hopes for J Body Balance. I really hope the studio takes time to reflect on its approach to customer service. It’s not just about being polite once you do respond, it’s really about the entire customer experience. Right now, the message that comes across is, “We are superior, and people will come to us regardless.” however, it seems like the studio is perhaps struggling to retain clients given the recent policy changes and packages on offer.

5 /5 Hương Trịnh Thị Ngọc: I absolutely love this pilates studio! Its the best Ive ever been to—super clean, modern, and packed with great machines. The team is always so attentive and wonderful. I just hope they can amp up the lessons a bit because Im really looking to break a sweat during my workouts!

5 /5 Hayley Bach: I have been with Jay (the head instructor) for many years and have been attending the Glen Studio for the past three months since they opened. Having two boys and a full-time job can easily make my life tiring, but going there and exercising helps me maintain a healthier mind and body. I cannot describe how happy I am with them. All the other instructors are very friendly, knowledgeable, and attentive to each individuals needs. The maximum class size is 4:1, ensuring that everyone receives personalised attention and guidance on correct body postures. The variety of classes offered is fantastic, catering to all levels from beginners to advanced. I particularly enjoy the Cadillac Pilates classes, which have significantly improved my core-strength, flexibility, and overall well-being. Most of the instructors are Korean, but they are all fluent in English and have no problems with communication. I cannot recommend this studio enough where everyone is supportive and encouraging.

5 /5 D Feng: Got my trial class today and I think I like it. People are welcoming! Skye is a great instructor who makes me feel my glutes are working better after the workout.