Les Néréides - Melbourne (VIC)

1 /5 Jazz Jazz: My previous purchases had been wonderful experiences, each time served by young and friendly staffs. I recalled they were extremely welcoming with suggestions, product information and super patient. The purchased items were also well packaged and the shopping experience a good one compared to other similar accessory boutiques. I visited the emporium store many times and bought 3 times, but the most recent occasion resulting in a non purchase. Last week I decided to popped in to check as my cousin’s birthday is coming up. I was helped by a short haired lady who I personally think do not fit the role of being in sales, particularly your brand being a high end product. She was cold faced, gave short answers when I asked some questions, had a lack of product knowledge and seemed very impatient. After a short time, I wasn’t able to buy anything and didn’t want to because of her customer service (or lack of I should say). This visit was disappointing and I don’t think I’ll go back again. Previously I would spend about an hour because of the great services. It’s a pity that this store is like this now. :( It’s unfortunate to give a negative review but it reflects my recent experience that I want to share. I hope the brunette lady can show some improvement and be better trained

1 /5 Janus Lee: Poor communication between staff and to customers. The quality of their product is also unstable. Was over in Melbourne for 9 days, went into the store at the beginning of the week, I wanted to get a ring that they didnt have in store, the lady told me they could get it from the warehouse and it would arrive before I leave Melbourne, so I paid for it upfront. Rang the store at the end of the week to double check, other staff members had no idea whats going on, so I had to explain everything again, she checked and told me its still coming and hung up on me...she had poor English and I dont even know if she understood what I said? called again the following Monday, as I was leaving Tuesday. It was again a different staff member, repeated the whole story to her and she told me the ring is still sitting in the warehouse... pretty annoyed at this point. They mailed it to NZ for me, which took another week or so. I was shocked at the quality when I opened it...the ring looked like a knock off, poor painting done and it gave a zombie kitty vibe. I cant believe it passed their quality check before sending it to the customer? If I was able to pick up the ring in person I wouldve rejected it. Had to post it back to Australia at my own cost (very unreasonable as I wasnt the one at fault) and chase up on the refund as their e-mail response was very slow. This was my first time and will be my last time buying a birthday gift from them.

5 /5 Bob Sutcliffe: Really enjoyed my shopping experience at Les Nereides Melbourne. The staff were exceptional and helped me find a gift for my wife. Its great to find a store with such a unique array of jewelry.

5 /5 Trina LIN: Had a great shopping experience here — big thanks to Julia for being so helpful and friendly! She was super patient, and made the whole process smooth and enjoyable. Really appreciated her genuine service. Will definitely be coming back and get some more cute stuff!

5 /5 Victor: I went to get a couple of earrings and a necklace that matched my fiancé’s ring. Janey was an amazing, friendly helper from the moment I entered the store. I spent a lot of time trying to decide, as everything looked amazing, with plenty of good and unique choices. I would definitely come back. Thank you, Janey! P.S. I loved our chat, and she said yes!