Lorna Jane South Wharf DFO - South Wharf (VIC)

5 /5 Tanae S. Machuca León: “I had a great shopping day at Lorna Jane in DFO! The customer service was excellent—the staff member was super friendly and helpful, making my shopping experience even better. I made a great purchase and had an amazing time. Highly recommend!”

1 /5 Nerianya Natalia: I went to the store with my daughter tonight 26/4. We had plenty of money to spend since we needed a few things. The woman behind the counter just sat on her stool and stared at us like we were imposing. Not once did she ask if we needed anything nor did she smile or say hello once. This is unbelievable! Other women were in the store too, and they didnt get anything either. To the brunette behind the counter, I dont know how you got this job, but its obvious you hate it. Consider it your own company, you lost sales today. Customer service seems lacking from the reviews. Shame.

5 /5 Theresa Voigt: I was at Lorna Jane Southwharf last week and was served by a lovely young woman, Sarah. She was so knowledgeable and kind. She made me feel very welcome and helped me with lots of sizing and options. Her kindness and lack of judgement of my plus size was so refreshing. I felt she genuinely wanted to help me and I was so impressed with her. Sarah is an absolute gem!

1 /5 Kajal Khatkar: I had a very upsetting experience at your store recently. The store was not busy at all, yet the customer service was shockingly poor. There were four female staff members present, but instead of offering assistance or behaving professionally, they were laughing and mocking customers. I tried on only two jackets, and as I was leaving, I overheard the staff making rude and abusive comments, clearly directed at me, just because the jackets weren’t folded. One staff member in particular was extremely rude, and rather than correcting her, the others were laughing and encouraging her insulting behavior. This is completely unacceptable. Customers should never be made to feel embarrassed or disrespected while shopping. I expected a much higher standard of professionalism from your team, especially when the store wasn’t even busy. I hope this incident is taken seriously and addressed appropriately.

1 /5 Jansi Rawalay: Worst customer service, I visit the store last week on Sunday and the staff was too rude. Honestly, it feels like your staff are not being trained at all. The way I was treated was extremely disappointing and unprofessional. Before writing this review, I went through many of your other reviews, and I was shocked to see that almost everyone is complaining about the same thing – your customer service. Clearly, this is not just a one-time mistake, it’s a pattern. If you truly value your customers, then it’s high time you invest in training your staff to treat people with respect and basic courtesy.