Melbourne Gold Exchange (Cheltenham) - Cheltenham (VIC)

1 /5 Jo Taranto: I dealt with this company a few years back. I sold some gold to Reece, with whom Id made an appointment to meet. He was helpful, explained the process, on time and completed the transaction in only about 20 minutes. I attempted to use the company again over the last week, but was told by a Paul, that Reece was no longer there. He told me he was busy and to call back in another week. I did that; but on calling the next week, I received a message that all staff were busy with clients. I rang again the following day at 5.30pm and Paul answered this time. He now tells me that he is the only person working there and they are not getting someone to fill the gap, for a staff member who is off indefinitely, So the first lie from the company is that staff are ALL busy, in their recorded message. He told me he is the only person there. He was in fact quite rude in telling me that I should just find somewhere else to go, as he wouldnt make an appointment. I think with some amazement; how an apparently busy organisation such as this, can be so poorly managed, as to have staff treat potential clients that way. He was not willing to commit to an appointment and had absolutely no idea how to treat clients with any degree of respect. When Reece was in that office, he showed people the respect that clients deserve. Paul needs quite a lot more training in that area, if indeed he has had any at all.

5 /5 Hio Loi: I had a very positive experience working with Reece. Throughout the entire process, he demonstrated not only a high level of professionalism but also a strong commitment to clear and honest communication. He took the time (Sunday evening) to explain every step thoroughly, making sure I understood the process and felt comfortable with my decision. What stood out the most was his transparency—nothing was hidden or rushed. He was always open to questions, patient in his responses, and willing to provide detailed explanations whenever needed. This made the entire experience smooth, reassuring, and trustworthy. Its rare to find someone who combines expertise with such humility and integrity. I appreciate the reliable, professional, and honest service provided!

5 /5 Mia Donnelly: I honestly couldn’t speak more highly of my experience with Reece at Melbourne Gold Exchange. From the moment I arrived, I felt completely at ease — the service was transparent, honest, and truly exceptional. He took the time to explain everything in detail, without rushing or pressuring me in any way. Every step of the process was clearly laid out, and I felt 100% confident I was being looked after by someone who genuinely cares about his customers. You can tell straight away he really wants to make sure you walk away happy, informed, and with the best possible deal. What stood out the most was how generous he was with the offer. Not only did he pay top dollar for my gold, but he also promised to beat any other price — and he did. No hidden fees, no tricks, just honest, upfront service. If you’re looking to sell gold and want someone who is trustworthy, experienced, professional, and kind, this is hands-down the place to go. I left feeling incredibly grateful to have found a business that puts integrity and customer care above all else. A truly 5-star experience from start to finish.

5 /5 Jackie Voth: I have used Melbourne Gold Exchange in Cheltenham twice now and I have been very impressed with their knowledge and professionalism. Their prices were the best I found after researching different gold buyers. I have happily given their details to close friends. Thank you so much. Jackie