Michael Hill Highpoint Jewellery Store - Maribyrnong (VIC)

5 /5 Cleo&Maddie M: Purchased this pretty, delicate gold bracelet with gorgeous little slider heart charm, for my beautiful best friend, who was recently diagnosed with cancer ... as a reminder to her that l will never leave her side and that l carry her so deeply in my heart, my soul and in my thoughts, every single day. Wonderful service and gorgeous bracelet THANKYOU so very much.

4 /5 Alannah Evans: My fiancé proposed to me in late March, and we went in to have the ring resized. Although the process felt quick, Donny did an excellent job sizing the ring. When we picked it up, I was quite anxious about the fit, but it was checked and fit well. The service was fantastic — we even received a follow-up text a couple of weeks later to make sure everything was up to standard and to offer a further adjustment if needed (which thankfully wasnt necessary). Thank you so much, Donny!

1 /5 R D C: I’ve been a loyal Michael Hill customer for nearly 10 years, faithfully bringing in 3 of my wedding rings for their 6-monthly inspections to uphold the lifetime warranty. Life got busy, and this time, I was just one month late. I’ve been slightly late before without issue—but this time, the consultant, Fin, decided to immediately and permanently void the lifetime warranty on all three of my rings. No warning. No grace. No consideration for my long history with the brand. I was stunned. After nearly a decade of trust and investment, to be treated so rigidly over this slightly late missed deadline—especially when I’ve consistently come in for years—felt not only unfair but incredibly disrespectful. Surely, a company that claims to value its customers could recognize the difference between neglect and a minor delay due to life circumstances. I left the store feeling disappointed, frustrated, and like my loyalty meant nothing. If this is how Michael Hill and their consultants choose to treat long-standing customers, I won’t be recommending them to anyone ever.

3 /5 Trang Nguyen: Get off on the wrong foot but they solved my problem at the end. Services can definitely be improved. Still not sure if I will shop with them again though, maybe not.

5 /5 Natasha Heilan: I want to say a big thank you to Diana for helping me yesterday. I went in with a bit of an unusual request ( a wedding set to stop strangers flirting with me), and she was able to help me find the perfect items. The store was clean, service was fast, staff were kind, and the selection was great!