Northern Sky - Hawthorn (VIC)

Uyen Phuong I visited the store at Plenty Valley to exchange my watch after having a negative experience at the Epping Plaza store. The young lady at Plenty Valley was incredibly helpful and welcoming, which made the process smooth and pleasant. If you live in the area, I highly recommend shopping at this location instead of Epping Plaza if you value excellent customer service.

Kimi singh Elaine is so lovely , I initially dealt with Ana ,she was amazing as well ,but I went to pick one of the rings and was greeted by Elaine . This diamond ring was just to make myself feel better during a very tough phase of my mental health and life . I went to collect the ring and just wanted to pair it with another one . I have never made such a purchase for myself and this was the first time . Having a conversation with Elaine felt like an elder sister convo , I don’t have family here and it rare when someone is so warm and loving and passionate about their Job . I just wanted to buy another ring for the way I was dealt with . Such a beautiful human being and very professional with her work and communication. All 5 stars to her . This store people are really amazing and very transparent with the policies. Can’t wait to pick up my other ring soon . I feel like a goddess after this diamond ring .

Casey Turner I came to York Jewellers, Warriewood on a Tuesday and asked if it was possible to have a ring for the Saturday (5 days later) for urgent family reasons. Jacqui called up straight away to see if they had the ring I wanted in other stores, which they didn’t. She said they would help me custom make one and it would be ready by the Saturday. The ring ended up being ready 2 days later, where the turnaround time would normally be 3 weeks. Jacqui was so lovely and personable from start to finish and I’m incredibly grateful for the team being so proactive and getting the ring to me in time. Thanks ladies!

Emma Jones Looking for a lost wallet, i snapped the shank of a most cherished ring. It was a present so I had no idea it had been purchased at Michael Hill. I rushed in, flustered and upset. Sharon spotted that even though it was from an older collection, it was indeed a Michael Hill ring. I mean, this ring was bought at least 3yrs ago and Sharon recognised it as one of theirs. From there, Sharon and Sarah made the quoting process a breeze, a call came through just 2 days later and Viola! Crisis averted. Sharon and Sarah... thank you very much for your effort and help.