1 /5 Maira R: The worst experience ever. I booked an 8:30am Hot Pilates class and carefully organized my chaotic morning with my 5-month-old baby to attend. I’d been wanting to try this place for a long time—big mistake. When I arrived, the manager, Grace, told me the class was canceled because I was the only booking. In all the studios I’ve attended, classes always run even with one person, out of respect for the client’s time.
I had booked through ClassPass and never received a cancellation email (as I always do with other studios). Grace claimed they “don’t have the information” of people who book through ClassPass. Please see attached an example of a cancellation email from ClassPass.
When I asked for my credits back, she spoke to me in an aggressive tone, accused me of being “aggressive,” I truly hope the owner reviews the security cameras—ideally with audio—so they can clearly see and hear who was actually being aggressive during the conversation.
I asked her to respect me, but she doubled down, telling me it was pointless to contact ClassPass because “the company is in New York.”
When I sat down to contact support, she told me to leave because she was going to lock the door and “couldn’t leave me inside in case I stole something.” Only after I insisted on staying until it was resolved did she finally call someone—within two minutes she hung up and suddenly my credits were back in my account, proving it could have been done from the start.
A horrible first impression: zero respect for customers, no communication, and completely unprofessional behavior. I’m glad this happened before paying for a membership.
Where Locals Work Out: Best [16] Gyms and Fitness Centers in Windsor, VIC