Karina La Spina Extremely disappointing gym management — unclean, unresponsive, and unauthorized charges.
This review is specifically about the gym side of Brunswick East Gym, not the Taekwondo program.
My membership officially ended on March 6, confirmed by the staff — yet the gym has continued to deduct money from my bank account, even twice after cancellation. I’ve emailed multiple times and called, but no one ever responds. I’ve now had to involve my bank and am escalating the matter to Consumer Affairs Victoria due to unauthorized charges and complete lack of communication.
It’s especially disheartening because my family were among the gym’s first customers when it opened. Back then, under Master Will’s leadership, we did both gym and Taekwondo. I stopped gym classes during my pregnancy after doing HIIT, and there were no issues at all with staff or admin back then — things were smooth and professional.
Since Master Will left, only the Taekwondo side has remained well-run (now managed by Master Nora).
The gym side however is now a complete mess.
The facility is unclean and poorly maintained:
There’s dust everywhere and cobwebs on top of cobwebs.
No disinfectant wipes or cleaning protocols.
Machines out of order for months, including the leg press which has been broken for over a year.
The toilet is constantly black with grime — truly unsanitary conditions.
It’s sad to see this happen to a place that once held such promise, especially one that’s part of our local community. Unless things seriously change, I’d strongly recommend looking elsewhere for a gym with proper hygiene, maintenance, and ethical business practice.
1 /5
