Sarah & Sebastian - Chadstone (VIC)

5 /5 Madeleine Riddle: I had the best service at S&S Chadstone! The girls were so lovely in finding my initial piece and incredible accommodating when I requested an exchange. Couldnt be happier with the quality of the necklace with great service

1 /5 Lauren: I had a very disappointing experience with one of the staff Heidi at S&S Chadstone! I came in excited to collect the necklace that i had paid for only to receive the worst customer service i have ever had to deal with. Her poor attitude and demeanour was very off putting. She was unprofessional from the moment that i walked in the store with no smile or warmth at all. She asked me if i had received the email about the collection and i said no. She even asked me if i needed a bag and i said yes please so she’s dumped it in there and said have a good day as if she was annoyed of me being there. I left feeling unsatisfied and disappointed. So i called the store and spoke to her she said there are rules to follow when picking up an item, i should’ve asked for your ID but i didn’t bother and i could get in trouble for it. I would’ve followed it if i had received the email. Turns out she had my email address wrong and she made it seem like it was my problem. Overall she was rude, displayed a completely unacceptable attitude and provided terrible service! Worst experience i have ever had at a jewellery store!

5 /5 Teodora Ilic: Heidi was amazing. We got our soldered bracelets done with her, she was timely, professional and lovely to speak too.

4 /5 Eastina: Great service! The shop has mirrored walls so it feels like it’s almost camouflaged into the surroundings. I got a soldered bracelet and have also had one of their necklaces for a few years now, both have held up very well with no tarnish as well

5 /5 Reviews AA (Abbey’s Opinion): what a fun experience! thank you justin and the lovely submarine tattoo lady (so sorry we didn’t catch your name!) for being so friendly and welcoming, this is definitely a bucket list experience and i would 110% recommend it! the soldered selection is stunning and the other jewellery is beautiful as well. definitely worth the visit ♡