1 /5 Lauren: I had a very disappointing experience with one of the staff Heidi at S&S Chadstone! I came in excited to collect the necklace that i had paid for only to receive the worst customer service i have ever had to deal with. Her poor attitude and demeanour was very off putting. She was unprofessional from the moment that i walked in the store with no smile or warmth at all. She asked me if i had received the email about the collection and i said no. She even asked me if i needed a bag and i said yes please so she’s dumped it in there and said have a good day as if she was annoyed of me being there. I left feeling unsatisfied and disappointed. So i called the store and spoke to her she said there are rules to follow when picking up an item, i should’ve asked for your ID but i didn’t bother and i could get in trouble for it. I would’ve followed it if i had received the email. Turns out she had my email address wrong and she made it seem like it was my problem. Overall she was rude, displayed a completely unacceptable attitude and provided terrible service! Worst experience i have ever had at a jewellery store!
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