Shell and Stone - Forest Hill (VIC)

Zac Clancey I brought my watch in to have it repaired. The staff were going to send it off to the watch maker for repair, which I was fine with and was prepared to pay $300-$400 for the service and parts, however they managed to fix it on the spot for free! great service and Thank you!

Sarah Wright Today, we had an exceptional customer service experience with the lovely ladies at the Erina branch of Angus & Coote. Ellyse, Theresa, Linda and Karyn all went above and beyond when helping us choose the right rings for my partner and I. One ring in particular, could not be ordered in my partners size, so they took him and the ring to the nearby jeweller to see if it could be resized. I was suffering from severe decision paralysis and was overwhelmed with what would complement my engagement ring. They were all very patient with me and offered great advice clearly based on extensive experience. I ended up getting a ring that I hadn’t even considered but which worked perfectly with my unique engagement ring. Both my partner and I left feeling really well looked after and impressed with a level a customer service that you rarely find these days. Thank you.

Roghin Sarav Jean at South Wharf store was amazing to accommodate our vision for the perfect watch. From the dial colour to the strap, she took extra effort to mix and match to the utmost satisfaction. Thanks a lot Jean!

Christopher Goldman Had the most wonderful sales lady during our shopping trip. Wei Wei was so helpful and friendly! She was happy to show us the different pieces we were interested in, and ensure we got what we wanted. If you’re planning a visit, ask for Wei Wei!