Swarovski Boutique Doncaster - Doncaster (VIC)

5 /5 William Sundaram: The staff at this store have amazing customer service and are really nice. I click and collected something in the morning but when I got there it hadn’t arrived yet. Despite that the staff still did what they could to help me get the product and I’m really thankful of that.

5 /5 Melanie Van Lochem: I live 1 hour 15 from Fountain Gate. I was refused a replacement of a damaged piece of jewellery I had gifted to me a year go as I didnt have a receipt which is fair enough, but i was also told a bank statement would not be sufficient either. I was told the only store that had the same piece as mine was Doncaster. The sales lady at Fountain Gate only seemed interested in making a sale and showed no interest in helping with after purchase care, she was so desperate for a sale she even tried to sell me a cleaning cloth for my damaged Jewellery! Enter Jane at Doncaster. After a phone call to Jane on the same day she advised that they had the last piece of its kind in the country and as I would have to return a week later and this time travel 1 hour 30 that I would need talk to the manager to see what could be arranged based on the type of piece I was after. Jane even held the item to ensure it was available for me. After travelling down, the manager Lucy was fantastic, asked barely any questions and was happy to accept a screenshot of a bank statement.Less then 10 minutes later i was walking out the door with my replacement and huge sense of satisfaction. Lucy was more apologetic then she need to be for a bad situation she had nothing to do with. Swarovski Fountain Gate - 0 out of 5 starts and will never return. Swarovski Doncaster - 5 out of 5 starts and will travel the extra distance to deal with them in the future.

1 /5 Lewis Louwinski: I was there on a weekend day. The only two staff there was talking to each other the whole time in their own language. Only did I go up to them asking for help then they were to serve me. But she had no proper training or product knowledge whatsoever. Things I asked her about she was all like “I am not sure”, “I don’t have the access” or “my manager is not here on the weekend so I cannot decide”. Offered me no help and I had a terrible shopping experience. She kept on declining me because “no manager is working on the weekend”, so customers can’t get proper service on weekends? Then she acted so pitiful as if my questions were not reasonable. I won’t put her name here but she’s the Indian girl with straight long hair.

5 /5 Jorja Carty: I was served by Jenny at Swarovski Doncaster and couldn’t believe the service I received! A ring I was given as a gift a year ago was pretty tarnished despite me doing my best to look after it, taking it off when necessary and not having worn it in probably 6 months. It was purchased overseas by someone else and therefore I didn’t have a receipt. I came in strictly seeking advice and if there was any way to get it looking somewhat good again. To my surprise, Jenny offered to completely replace it for me with no charge!! I cannot believe how lucky and well treated I was. Thank you so much for this wonderful experience!!