Swarovski Boutique Eastland - Ringwood (VIC)

3 /5 Thu Betteridge: A strange encounter this morning. I bought a ring online and went to the store to collect. The Asian woman (store manager?) kept staring at me while I showed her the "the order is ready to collect" email on my phone. She seemed not believing in what I said nor reading the email. Even when the second store person asked for my name and found the order, she still unsure that I should have it. I showed her my ID too, just in case. But she kept telling me about 2 orders coming in from Singapore and then there should be 2 emails ? Oh dear, I have acted above my station, I should not and could not afford a Swarovski at all in her eyes! I love Swarovski designs and bought many pieces over the years, but this morning I began to think may be Swarovski is not for me at all. I saw something I like while I was in store but walking away with that thought in my head.

5 /5 Miranda Turrino: I was served by a lovely girl named Miranda I believe (black short hair). My necklace broke in the shopping centre and I popped into the store and she looked up my name in the system and replaced my necklace with a brand new one because it was still under warranty. She was so friendly I would recommend going to her and she even showed me other jewellery which I ended up purchasing for a Christmas gift this year. Definitely ask for her !!!

4 /5 Aref Eshghi: Nice staff. Note you can get better prices on some items in their DFO branch.

5 /5 Bella Rose: Sigrid and Miranda’s service is amazing! I highly recommend the Eastland store. They took the time to help me find the perfect gift. Thank you for making it an enjoyable shopping experience!

1 /5 Well Mel (Mel_share): Worst customer experience ever!!! Visited there to look for a necklace for my family. the staff is way below average, rolling her eyes, not willing to answer my questions and laugh at me and my family when we asked some information about their product. When we asked the staff to help us open the display cabinet as we want to try some necklace, they simply ignored us and go talk with their colleagues instead. I would like to know why are we treated so rudely and why should we as customers be humiliated among the staff? WORST OF THE WORST, NO 1 WORST SHOP IN MELBOURNE.