3 /5 JohnR31: An otherwise good club let down by an unduly oppressive suspension policy and regressive business model.
As I book most of my domestic flights a week in advance, I am continually let down by the clubs restrictive contract terms.
As I prefer to diversify my training, I am part of several other fitness clubs that allow for far shorter notice when pausing memberships.
GKR karate permits a 4 day notice period with a 5$ fee
Mill Park leasuire permits 1 day notice with a 5$ fee
While there are some differences between these clubs, the health Haven requires a minimum of two weeks notice. Good luck if you get sick/injured or plan to have any level of spontaneity in your life.
I find this particularly aggregious as when the studio moved locations and rebranded some years ago, the casual and bundled class passes received such an extensive price hike that they became functionality cost prohibitive. Relative to just underutilising the membership option, it would be hard to imagine a class of person who would benefit from these non-membership based options. Previously, these were the ideal payment models for people, such as myself juggling multiple health clubs, as they allowed for a more flexible attendance capacity at a fair price.
I can respect that there is a cost to doing business, but something has got to give. Its clear to me that members such as myself were delt a rough hand and pigeon holed around the time the studio rebranded, then further again when the prices were hiked in recent years.
At the very least, I cant see much justification for a 14x longer notice period on suspensions. Even if you account for a larger beaurocracy in the competition, this functionality can be largely automated. If I was speculating, the notice period is set this way so as to discourage suspensions, thereby offsetting the costs to the users, or at least this is how it appears to effect clients such as myself.
Where Locals Work Out: Best [14] Gyms and Fitness Centers in South Morang, VIC