Westgate Health Club - Altona North (VIC)

1 /5 Lilia Ivan: My kids swim and do karate here in this complex on Wednesdays and this is the third time I buy food for the kids, always chips with nuggets, cookies, protein bars, soft drinks and today I asked for two cups because my kids were going to share the coke and I had to pay $ 0.20 cents for each cup, believe it or not?!!!! Bizarre, she charges $ 0.40 in my card for 2 plastic cups! Even though I can eat and drink them, I have to pay for disposable cups. So I asked for glass cups and she said she couldnt!!! They lost a customer! This has never happened to me anywhere, the customers disregard. This attendant is rude and doesnt care about the customers.... I dont recommend anyone coming here on Wednesdays, especially with this attendant here.

2 /5 Mick D: My daughter signed up on a classic membership. ( $17.95 per week ) approx 9 months ago. Fortunately she checks her bank statements as over the past month, Westgate Health Club has been direct debiting over $50 per fortnight with no change to membership and no explanation. She has requested this excess direct debiting to be stopped. No response from Westgate Health Club.. She has requested a refund of the excess direct debiting with email confirmation when completed . No response from Westgate Health Club.. She has requested advise as to when this issue will be sorted. No response from Westgate Health club.. She decided to cancel membership at the Westgate Health club. At least she got a response to that one...........................pay another month of membership. no doubt at the new $50plus per fortnight rate.............................................................................. Hi, In response to Westgate Health Club comments.. My daughters Bank statement filtering automatic withdrawal from Westgate Health Club attached showing overcharges made by Westgate yet claimed not to exist. 2 x further concerns arise from Westgate Health Club response to the initial review. Firstly, Westgate were adamant that overcharges had not occurred. The attached Bank statement says different. Do they not know how much the members are being direct debited for membership at their own gym? This is a concern. Secondly, after having seen the overcharge on her bank statement on Nov 10, and having raised the issue with Westgate via emails, no reply was received until a review was published on Google 4 days later. Had a response been provided within a couple of days, i would not have written the negative review. There appears to be a difference in the speed of response times depending on whether a member has concerns relating to overcharging on direct debit or there is a negative review or membership cancellation. These later topics appear to attract an immediate response along of course with the direct debit of the 4 weeks required pay out to cancel membership. ( see also attached bank statement on the speed between last direct debit and cancellation payout. ) As requested in the emails, pls refund excess monies withdrawn via direct debit and confirm/ ensure no further monies withdrawn from the account via direct debit.

5 /5 John Rajavik: New owners as of a few months ago, have really turned the place around from the previous bloke, he was a shark. Heaps of new equipment, newly renovated and feels great to train in. Very friendly and great customer service. Would recommend anyone give it a go, become one of the best gyms around! Cant wait till these restrictions are lifted so I can get back into training properly.

3 /5 Mark Mccaw: Great gym! Ive been training here for a long time. Positives are new equipment, great people and membership price is cheap. Downsides closes at 3pm on the weekends, good fly machine is now in female section and the great gym manager corey is leaving.