1 /5 Niccolò Simoncello: I regularly attended this place (4 times a week, 2–3 hours per session, for a couple of months). The free weights area, isokinetic machines, and cardio section are almost always COMPLETELY unattended. Often in the late morning the gym is used by 40–60 people at the same time, many of whom are elderly and therefore at higher risk, yet they are all left to fend for themselves, in violation of any safety, injury-prevention, and professional-ethics standards.
On the rare occasions when a staff member is visible, they are usually teenagers who are completely unqualified and unprepared to offer assistance, spending most of their time engaging in casual conversations with whoever they prefer. Today, after waiting for half an hour—once again—without seeing a single staff member, I approached the front desk and was told that to receive assistance for the duration of a single set, so roughly 30 seconds, I would need to book an appointment. They also said that the person responsible for supervising the gym floor was currently conducting a private lesson, which is quite unusual, as it involves an overlap of duties during the same shift, something I doubt is legally permitted. I don’t know whether this poor service stems from an attempt to cut staffing costs or from a genuine inability to manage a facility, but in 10 years working in the same industry I have never seen a gym provide worse customer service. Unfortunately, they show no regard for the individual, as they focus solely on volume of subscriptions, and although it may be convenient for the surrounding community, if you are considering signing up I strongly advise against it. There is a total lack of support, care and assistance. Even for completely autonomous athletes member safety and overall wellbeing experience is extremely poor, if not nonexistent.
Where Locals Work Out: Best [16] Gyms and Fitness Centers in Essendon, VIC