Yossi - Designer & Maker of Fine Jewellery - Ripponlea (VIC)

G C I advise all customers to avoid this store. I had a Seiko watch, barely 7 days old and the band fell apart. I went back to ask for a refund and was told the watch needs to be sent away for repair. I said I am not sending a watch away for repair when I just paid $700. This store has a set of policies that they think overrides consumer law. The staff weren’t one bit helpful at all. I’ll now lodge a complaint with their Head office. I would never shop in these stores again. I end up going back to Southland and the salesperson pretended she didn’t remember me. Had the audacity to say the Frankston store didn’t re-link the watch properly when it was this salesperson in Southland. Thankfully I managed to receive a full refund, which is what the Frankston store should have done in the first place. If the managers took the time to read these reviews and reply they’d understand that customers need to be treated with more respect. And also I don’t appreciate staff at Frankston laughing thinking the whole thing is a joke. I’m not surprised Product Review has a 1.7 star average for this company. I suggest everyone read your consumer rights with regards to refunds. A store cannot take these rights away.

Courtney Perez Jo and Zoe were absolutely fantastic tonight! I came in right at closing time and they couldn’t have been more helpful. They assisted me in choosing the perfect pendant and even stayed back to have it engraved. Super friendly and provided genuinely great service – thank you both!

Roha Batool I had such a great experience at this gold shop! The staff were really friendly, patient, and knowledgeable. They took the time to explain everything clearly and helped me find exactly what I was looking for. The quality of the gold is excellent, and the prices are very fair compared to other places. I also felt really comfortable and never pressured into buying. I’ll definitely be coming back and highly recommend this shop to anyone looking for genuine, high-quality gold and great customer service.”

Bree Kent Stunning jewellery and homewares, very friendly staff. A wonderful asset to Rutherglen shopping options!