Zamels Jewellers - Airport West - Airport West (VIC)

1 /5 Daniel: This store is completely dishonest. They make big promises and guarantees, but when it comes time to deliver, they suddenly claim there’s nothing they can do. Very misleading and unethical practices, feels borderline illegal. Be very careful before trusting them with your money.

1 /5 Hakan Akbulut: If I could give this store a zero I would give it in a heartbeat, dishonest staff members not clear with anything about warranty wise until you purchase something they are all lovely dovey. I had purchased a ring and within 1 week of not even wearing the ring properly the 9ct gold formed a bend on the band and also a diamond had fallen out. I took it back to the store and was told that the warranty only covers the stone which I wasnt advised that before buying the ring. Was told that the ring needs to go and get assessed finally got back to me and said I will be out of pocket because it wasnt a manufacturer fault. My experience with 9ct soild gold ring should not bend i have multiple 9ct rings that are 30 years old and do not have a single bend in them which I wear day to day and I havent even wore this ring at all totally heart broken with the staff members of Airports West do not advised to buy from this store and zamels at all!!

1 /5 Patrick Sobota: Stay away. Buy somewhere else. Only bought here, because I was in a rush. In store service gave me false advice about their warranty and staff of multiple years is not trained properly. Only the store manager seems to have an idea of whats going on. Makes me wonder if this is on purpose?!? Later, customer service brushed it off, not acknowledging the mistake, claiming staff is well trained nor giving any form of reconciliation. Absolutely nothing. This company is a moral disgrace and may even engage in intentional misconduct. Further, the store failed to issue a valid tax invoice that cost me further hundreds as I could not redeem the GST. After their measurement and out-of-pocket readjustment, the ring still does not fit.

1 /5 CENTRE OF CARE PTY LTD: Called today and spoke to Rosie, she absolutely refused to tell me the price of a ring over the phone, I was ready to purchase the ring, now I’m just put off as I’ve never heard of such nonsense, what’s with customer service these days ? It’s appalling !!!!

5 /5 Slavica Ovari: The lady showed me the gold jewelery from catalogue and when i chose and paid for it with 10% extra discount, she expertly put them on my ear lobes.i was so impressed with her gesture. Thank you so much for exvellent customer service.