Zap Fitness 24/7 Elsternwick - Elsternwick (VIC)

2 /5 Samuel Perkins: The only reason I’m not giving 1 star is after sending an email about my membership cancellation request - they were good, called and cancelled it with a 30 day notice to the final payment. The gym itself is very poor, messy and no one puts their weights away. Edit: I did in fact get in touch with Zap fitness (to cancel) - I responded to the missed call, called them back and spoke to customer service. This was completed before I wrote this review.

1 /5 Logan yates: Disgusting gym! All the machines were dirty and the gym had a horrendous smell! Seems to be an issue across all Zap venues, I’ve been to 4 and they’re all terrible. Literally recommend going to any other gym besides Zap Fitness!

3 /5 Kim Roberts: Actually a pretty small space. Though it is crammed full of equipment, it does manage to feel pretty cramped. Id hate to see what its like during a busy period. Like all the other Zap Fitness gyms, its very clean and well lit with great security.

5 /5 Laura Weatherby: Lovely gym. Its always clean and I dont usually struggle to get on the equipment I want. Libby on reception is super friendly, and she makes you feel welcome as soon as you walk in. Ive also been doing some PT sessions with Tom, and Id definitely recommend him. Hes very patient, knowledgeable, and I felt like he really listened to what my goals and weak areas were, so working with him, Ive been seeing improvements in myself already.

1 /5 ERAN ZAHIR: Very disappointing and frustrating experience. I tried to cancel my membership around early January / late February, but I kept getting charged all the way through August — without any receipts, alerts, or even a trace of the charges. I only found out by accident because the card being charged wasn’t one I regularly use. When I reached out to the manager at the Elsternwick branch, he seemed completely indifferent and didn’t take any real responsibility or try to help. I highly recommend being extremely cautious with what you sign — and make sure any cancellation is fully confirmed in writing. Otherwise, you might end up getting charged for months without even realizing it.