1 /5 Charlie: I would strongly advise against shopping at this jewelry store. My partner purchased a gold bracelet for me as a Christmas gift, and after only a few weeks of wear, it began to tarnish. The lady who sold it to him specifically told him it was gold, and if it showed signs of wear, we could return it. However, when we went in to return it today, we were met with an extremely dismissive and rude staff member.
When I pointed out the tarnishing, the man laughed and told me, "No, it’s 925 sterling silver," completely contradicting what we were told at the time of purchase. He refused to acknowledge the tarnishing, instead insisting it was simply “dirty” and told me I needed to take it to be cleaned. He brushed off my concerns and acted as if it was my fault for the poor quality of the bracelet.
Additionally, the receipt clearly stated 60-day returns, yet he rudely told me they only had a 14-day return policy. His attitude was unprofessional and condescending, making it clear they have no intention of standing behind their products.
This feels like a complete scam, and I would strongly recommend avoiding this store. Do not buy the Van Clef style bracelet or any jewelry from here.
Nobody would purchase a gold bracelet for $200 if they knew it would turn silver after a month of wear. an absolute disgrace