Best 6 Diamond & Gold Jewelry Stores in Southbank VIC

Joanne Tay Best service of all the Paspaley stores that I’ve been too. Benny is warm and friendly and I bought my very first ever Paspaley. I pop by a few months later when I was in the area. Benny and team still remembers us and even offered to clean my pearls. Love their warm and friendly vibe in the store.

miao liu I recently shopped at Paspaley crown and the experience was great. I highly recommend this store and in particular the sales person, Rohshida was extremely helpful and knowledgeable, not pushy and it made my experience so much better. I can’t wait to shop here again.

Elizabeth “I’m absolutely obsessed with my bracelet stack and chains. The charms are so cute !! Love it she was so helpful and professional. Definitely will be back!

Ashleigh Casey Just got my 2 ankles done by Shani - such a beautiful home office, I felt comfortable and and love my two new anklets! Cant wait to add two matching bracelets on!!

amy ye Summary: Ordered an engagement ring from Graff Melbourne 7 months ago — still no ETA, no transparency, and terrible customer service. Not recommended. I placed my order on 26 January 2025, paid the deposit, and was told delivery would take 4–6 months, later changed to 5–7 months. The sales consultant who originally helped me was great, but she left. Also I was being told someone from Kennedy’s team scolded her: “Why are you chasing?” Today, after sending a formal complaint email, I received a call from a manager. The conversation was unbelievable: • Me: “What’s my ETA?” Manager: “I don’t know.” • Me: “You said September before.” Manager: “Nobody ever said that.” • Me: “Send me the head office response.” Manager: “Cannot share internal communication.” • Me: “Can I assume my order wasn’t placed?” Manager: “If you keep yelling at me, I cannot help.” Nearly 7 months later, I have: ❌ No confirmed delivery date ❌ No accountability ❌ No transparency Luxury branding means nothing without honesty. Make sure you get a written ETA and proof your order was placed — otherwise you risk endless delays and excuses.

JIYE LI I had a great experience at Graff Crown shopping for my wedding band and jewelry. Monica served me and offered me a lot of professional guide helping me to select the right size for our rings. I have bought a beautiful necklace with her help, and I had a wonderful experience there. Absolutely loved all the design concepts and brand knowledges well explained by Monica.

T T Is review for 5 stars really genuine? Honestly, this place is a rip off! Male staff and young lady there are nice but if you see Asian aunty mid 50 with glasses, please run away! Unfriendly and very look down of people! She would not want to talk or do business with you if you do have $10 of thousands dollars. Awful service from her!! Personally, I recommend Purse affair in city. Experience of selling and buying is far much better experience services!

Cathy Cadeddu I bought a beautiful watch from Tinson Jewellers. I love it! It was an amazing price and really professional customer service. Im impressed and would definitely recommend them.

Lauren Varchione I can’t thank you enough Jarod! While I was skeptical at first that this could perhaps be another (!) overseas site masquerading as an Aussie company, our phone consultation put me at ease and I knew I was in good hands. The design and proof process was easy and the end result nothing short of incredible.

Chandra Mabin Jarod was amazing in helping us design our custom, lab grown diamond ring, wonderful experience from start to finish and the ring is exactly what I dreamed of - I wouldn’t change a thing!