2 /5 Philip Healy: I had a routine appointment back in September where I had my teeth cleaned, and discussed getting my wisdom teeth out. Was told they will check with the surgeon if I need xrays.
6 months later, I have still not heard about whether I require xrays or not. Granted, I did not chase them up, but I had clearly fallen through the cracks. I scheduled a new appointment to get this sorted.
On this occasion I saw Dr Rao, who I must say was very informative and very pleasant to deal with. He arranged me to see Dr Sean Hogan for my wisdom tooth extraction. Dr Hogan spent 99% of the consultation talking about everything other than the after care. I was handed a sheet which I read at home, most of which was not communicated verbally. Also had to wait for quite a while to be seen, sitting in the waiting room listening to him discuss everything other than dentistry, and the same was repeated with me, door wide open, with the patient after me in the waiting room.
After a weekend of hell dealing with complications of the extraction (severe pain, not sleeping, needing antibiotics), I contacted the dental practice to be seen and was told that I should try and clean it properly and they couldnt see me that day.
I have probably spent about 2000 dollars over the course of this whole process, and would expect better follow up for that kind of money. If you are going to charge this money you better be there for the patient when they run into difficulties. I felt totally fobbed off and brought my business to a different dental practice who recognised and acknowledged my obvious distress and saw me in a timely fashion.
Overall disappointing
List 15 dentist near Richmond, VIC
