Bupa Dental Port Melbourne (formerly Melbourne MD) - Port Melbourne (VIC)

5 /5 Gunjan Manocha: This was my first visit to the Bupa Dental Clinic in Port Melbourne, and the entire process was seamless from start to finish. The team is not only friendly and positive but also highly experienced in their respective fields. Despite living 45 minutes away, I would still choose this clinic over others.

5 /5 Nik Papanikolaou: It was my first time at BUPA Dental port Melbourne and I was really surprised. It was a totally different experience from any other dentists I had been to. From Seb on the front counter to Jamie (dental hygienist?) it was great. Every step along the way was fully explained (as opposed to dentists or other health professionals who lack communication skills and don’t take along with what’s happening. Jamie was great and provided lots of information about what’s happening and why!! And Dr Renata was fantastic too. Very professional and explained everything so well. I left knowing the plan for the future and I am actually looking forward to going back!!! Who can actually say that about their dentist? Then there was Seb on the way out. He was So patient and professional and took so much time answering my questions, some no doubt silly or repetitive he did not let that stop him being informative and helpful. Oh, and the facilities were all modern. A great experience which should be the standard for all but sadly isn’t . Ps I can’t believe I wrote all that about a dental clinic!

5 /5 Sue McFadden: We have been attending Bupa Dental Port Melbourne for our 6 monthly checks with Toni Zacharia for a number of years - she is professional, gentle, caring, delightful and makes you feel like family. I highly recommend Toni to all.

2 /5 Joseph Lenehan: Most unsatisfactory. I had an appointment at 0800 arrived at 0755 front doors locked , pressed the buzzer no verbal response from staff, another pt said they may have unlocked the door, I tried and yes they had- poor customer service . I have a mobility impairment - requiring the lift to the next floor above, i could Not gain access to the lift initially, after repeatedly pressing the call button gained access. Then once in the lift, doors closed and the lift would not elevate after the floor required was requested. I had to press the open door buttons to get out . I called up to reception no reply, I struggled then to climb the flight of stairs gripping the single hand rail to be greeting by two people having a lovely chat and giggling behind the counter . If it was not for my dentist Bilal I would not be returning . In fact I’m looking at alternatives for both myself and my husband whom is a pt there also. So very disappointing, what happened to respect and customer focused best practice?