1 /5 Mike Neighbour: My experience with this practice was truely horrible.
Firstly I had a filling done that was left too high. I contacted them and they asked me to come in and have an adjustment. The adjustment took less than 10 minutes. When I got home they sent me an invoice for an additional $200. I argued that if they hadn’t left the filling high I wouldn’t have needed the adjustment, I told them I wasn’t paying it , they then cancelled the invoice
I later had fillings done of my left and right molars just before going on a road trip. The whole time I was away I couldn’t chew on either side of my mouth. As soon as I got home to went back to EBDG and the dentist took another X-ray then proceeded to drill out my new filling and replace it. After that I still couldn’t chew so I made an appointment to see Sarah the practice manager. I told Sarah my problem I was having and her solution was eat soft food and use Sensodyne tooth paste. I expressed my scepticism to this solution then Sarah said they could refer me to an endodontist . I told Sarah I wanted to be seen by another dentist as I no longer had confidence in the previous dentist. At this point Sarah became very defensive ,stood up and terminated our meeting .
So after spending over $1000 on these fillings I had to find a new dentist to assess their work.
When my new dentist contacted EBDG to request my X-rays, OPG and notes they were very rude and said it would take up to 30 Days to send the records across. This was so vindictive and unprofessional. My new dentist found some work that was clearly sub standard and it’s going to cost me some money to fix it but I am just so happy I don’t have to deal with EBDG again.
I feel that they are impersonal, uncaring and unwilling to take responsibility for their work.
My new dentist is great, very friendly and caring.
In my experience it is better to find a dentist who is friendly, caring and professional than to go to a large impersonal clinic like EBDG just because they are Medibank preferred .