1 /5 Lukas Nguyen: I wanted to give this place at least 2 stars, but each and every time we come here we feel stressed out, angry and it literally ruins the rest of our day. Nothing seems to go right or flow smoothly.
My partner’s braces journey here was 2.5 years of frustration, sometimes poor workmanship, and so many wasted hours in the waiting room. If you’re looking for an orthodontic practice that values your time, money, and sanity, I advise you to look elsewhere - even if it’s a bit further out.
The two biggest gripes are scheduling and quality of work.
They are always overbooked. Waiting times of 40+ minutes is the norm rather than the exception. If you’re particularly blessed on a given day and you booked the earliest or latest possible appointment, you might be able to get in within 15 mins. Sometimes they let you in ‘early’ only to make you sit on the chair and wait for even longer (why!?).
When it comes to quality, I probably need both hands to count the number of times we’ve had to come back to fix something that didn’t go right. Either the metal wouldn’t be cut quite right (causing gum damage) or some part would come off that was not supposed to.
The receptionists can be friendly and helpful on a good day, bordering on apathy and incompetence otherwise.
It’s entirely possible that the experience might have been different when Dr Nevenka Tadic was a solo practitioner. We were debating whether to put up this review numerous times during the treatment but I’m afraid the frustration just became too much.
I have tried to make this review as fair and objective as possible. I hope Dr Tadic and any other stakeholders in this business will seriously consider taking a step back and re-evaluating the customer experience here.