Kew Periodontics and Dental Implants - Kew (VIC)

5 /5 Elena Radin: I have to write this review to highlight not only the high professional standards of this practice but also the outstanding empathy and support before, during laser surgery and the care after. Everything is explained in details. Dr Allison Dean and her team are absolutely amazing! A special thanks to the blue penguin soft toy to squeeze during surgery time. Kind Regards Elena Radin

5 /5 Kerrin Braithwaite: I was fortunate to have been referred to Dr Allison Dean by my dentist in 2017. I have found Dr Dean and her team highly professional, efficient, and warm. I feel respected and valued and am very comfortable asking questions. After a 12-month absence from Melbourne due to COVID lockdowns, my gum health deteriorated. I had full confidence in undergoing the procedure Dr Dean suggested, followed by regular checks and appointments with oral hygienist, Dara, throughout 2024. I was given clear and detailed costings prior to treatment commencing. I was delighted at a recent visit to have my own sense that things were markedly improved confirmed with X-Ray and examination. I feel confident moving forward that my gums will remain healthy under maintenance from Dr Dean and her team.

1 /5 Sam West: I booked appointments to deep clean teeth and gums. Sessions with the Principal were charged out at $1250 for one hours treatment. From the moment I stepped into the treatment room to the time I stepped out, on two occasions, was only 45 minutes. At that very high hourly rate, I felt overcharged and cheated. Two sessions with an hygienist, charged out at $340 per hour, were meant to be one hour, but I was ushered in, treated and out within 45 minutes, They always seemed rushed. I was also kept waiting up to 25 minutes before each appointment. Compared to other practices I had visited over the years, I found Kew Periodontics level of treatment less than satisfactory and their charges substantially higher than most. The reception staff I found to be distant, aloof. I have had more positive interactions with an AI robot. Overall a most unpleasant, disappointing and overly expensive experience. XX IN RESPONSE TO kew Periodntics REPLY xx Over charging and shortened treatment time not addressed by Kew Periodontics!! Dont quote an hourly rate, if you have no intention of giving an hour of full service, or adjust the amount charged if a patient is out of the chair sooner.( Kew Periodntics reply to that stinks of B/S) Time overruns of appointments can be understood. However, being short changed on my quoted and allotted treatment times, without adjustment of the very high hourly rates charged, is NOT acceptable. Compounded by the feeling of rushed treatments and below average customer care and service I personally experienced on every appointment in the chair and by reception staff. Which again reinforces my view of the unpleasant, disappointing and overly expensive experience. 100% GENUINE REVIEW FROM A FORMER PATIENT

5 /5 Katya Stooke: I have been referring patients to Kew Periodontics for several years, and am highly satisfied with the standard of care, expertise and communication from the staff. Both Allison and Louise are highly experienced clinicians, and the feedback I receive is excellent. I have found them to be particularly caring with nervous patients.

5 /5 Cristian Bonetto: Couldn’t recommend Dr Allison Dean enough. She’s professional and thorough, with fantastic communication skills and genuine empathy. Her colleagues are equally courteousness and kind, while the centre itself is calming, clean and tastefully appointed. Grateful for Dr Dean’s care.