Our Medical Cranbourne - Cranbourne West (VIC)

5 /5 Micaela P: Always my go to when my children are sick. No appointment needed & Being open to 10pm and having a pharmacy on site has saved me multiple times from sitting in the emergency department all night. Sometimes wait times can be heafty and frustrating but sometimes you can be in and out quickly. Ive always had a positive experience with our medical home so thank you! Feeling grateful tonight that my child was able to be seen at late notice quickly before closing and I was able to get her the help she needed.

1 /5 Stella Fili: This doctors is so convenient for time as it’s after your 9-5 work ours with a chemist on ground floor. But the receptionist….I mean the receptionist is absolutely disgusting. A line waiting at the desk almost out the door and she’s having a snack, eating and talking with her colleague with everyone hearing the whole conversation. Just for her to come out and tell me the app is incorrect and inconvenient, this is the 3rd time now the app is incorrect and what you are portraying to your customers and patients is incorrect. This lady had vicious attitude and should not be working in a customer service role as we watched her get through the line almost dropping a lady’s phone out of carelessness, yell at a patient, rudely tell everyone to go on the app like she isn’t getting paid to be a receptionist and assist those who don’t know how to use technology as majority were elderly. Pure disgust and this lady should be let go. You would be doing the community a favour…

5 /5 Suzie Cap: Dr Stephen Ward is truly exceptional! His kindness, expertise, and dedication to patient care are unmatched. He takes the time to listen, explain things clearly, and make you feel comfortable and at ease when leaving the clinic! I’m grateful to have such a knowledgeable and compassionate doctor to whom I have so much trust in! Highly recommend! I love the chemist and pathology are all in the one establishment and that the hours are outside of normal business hours!

5 /5 Cassie S: The receptionists were really lovely and super helpful. The doctor was nice and saw me with a minimal wait time as my issue was a priority. The nurse backed up the doctor and checked my records to make sure I wouldn’t have any unnecessary medication. Great place and would go to again.

3 /5 Kyra Houghton: Have been to this clinic twice. First time was great, and saw Dr Jude Mendis, who was very empathetic, understanding and lovely. This second time round I saw Dr Logan Poopalapillai as I have been having lung issues the last three weeks, been prescribed two lots of antibiotics from my regular doctor. Explained had issues breathing, lungs are sore, mentioned I have issues with chronic anxiety (which I am acutely aware of and is stabilized). He told me he believes I am imagining its but gave me a chest X-ray just in case. If I had energy in me and wasnt in pain because of my lungs, I would have clapped back. My partner has been up with me on nights when I have been coughing and in pain ect. To be dismissed like this is crazy to me! I dont believe it wouldve been said to a man, and not only that if I didnt mention I have anxiety. I am sooo aware of myself and my body. Dr poop needs to listen more and have empathy, instead of assuming and diminishing a patients experience. I will end with a positive note, the system is great and the online system is easy to access. Dr Jude was also great last time I saw him and the facility itself is very useful, being everything in the same place. For Dr poop, do better!