Pacific Smiles Dental Glen Iris - Glen Iris (VIC)

1 /5 紅曄: My appointment has been cancelled because the doctor is unwell, its fine, so I tried to reschedule as the message asked me. However, since my second phone call was also hung up by the front desk, Im going to find another dentist. And this is the most terrible experience Ive ever had.

1 /5 Amad piracha: I’m extremely disappointed with how my appointment with Dr Darren Lai was handled. I called and confirmed an appointment for 5 pm the next day, yet it was cancelled the same day just because I didn’t respond to a text message. This makes no sense — if I already confirmed over the phone, why is a separate text confirmation needed? There was no clear communication that not replying to a message would lead to cancellation. To make matters worse, the reception staff was unprofessional and rude when I followed up. Rather than helping resolve the issue, they were dismissive and offered no explanation or support. This entire experience was frustrating, a waste of time, and completely avoidable with clearer communication and more professional staff. I would not recommend this practice based on how poorly the situation was handled.

5 /5 dartrix the owl: Clean and modern clinic. Professional and friendly staff. Highly recommended! Dr. Kelly attended to my needs when i went in for a front canine bonding/filling. She was direct and concise and explained everything about the treatment and went the extra mile to make my first Pacific Smiles Visit comfortable and with ease leaving me happy with the treatmen i received.

5 /5 Jacqui Hammerton: Dr Darren Lais care, precision and perfectionist approach to my dentistry - replacing six worn-out old veneers - has given my teeth a clean, even and natural look, a comfortable feel and long-term viability. Complexities that arose during the procedures were handled with a professional and unrushed approach to get the perfect result. I am so impressed and I highly recommend Darrens skilled work, his patience and his care.

1 /5 Shaun: Least thorough cleaning I have ever received. Lasted at most 3 minutes and consisted of only power scaling, zero manual scaling. I asked why the cleaning was so brief and why there was no manual scaling. I was told it was because my teeth were in such good condition I didn’t require it. This was obviously false as I have periodontitis and generally require 30 minutes + for scaling to get under my gums. Guessing this was due to them being a Medibank provider which limits the amount they can charge - they make up for it with providing the lowest quality service possible. I recommend to go elsewhere, particularly if you are with Medibank.