1 /5 Nancy Li: I had my Fastbraces done with Terry in 2019 and 5 years on my teeth alignment are not bad. The team at this clinic are very detailed, hence why I have introduced my family to this clinic for their dental check ups etc and also friends for Fastbraces. The reason why I am posting this 1 star review years later (I don’t usually leave reviews, this is my second ever Google review) is due to the complications I have with my gums. After a painful 6-7 months of braces, I finally had a nice smile, to which Terry recommended composite bonding to 3 of my front teeth to lengthen the teeth and achieve an even nicer smile. Prior to braces, I’ve been to this clinic for dental check ups so I had about 1 years relationship with the team and trusted everyone. The bonding was beautiful - except one didn’t seem to have a smooth finish and has had staining about a few months in, to which I have advised Shaun to help smooth it down, but still not as smooth as the other two teeth. After all this, the lady at reception (I don’t remember her name, but she’s a Korean lady and Terry’s girlfriend) recommended a whitening gel since by teeth were quite yellow after braces. She had advised that “it will hurt but keep it on for as long as you can”. No one had advised me of the potential dangers of using this gel, which I later found out is basically bleach. There were no written instructions given to me with the gel either, so as I had trusted everyone at this clinic, I listened to their advice. This caused chemical burns (holes) to the gums of my top/front teeth, in between 6 teeth - I now have 5 black triangles there. I called up and went back the next day to see 2 or 3 different dentists and all were giving me to what I felt at the time, “excuses” - either they as dentists have left it on overnight and not caused the same issue, or told me that I have a family history of gum regression etc. I did not have any gum recession at these locations prior to the burn. No one acknowledged the issue or provided a solution or potential solutions that I could choose from (as I have now done my research and there are a few ways to help reduce the appearance of black triangles). It was just a “you have to deal with this” kind of attitude and use lots of salt water rinses. That was it.
I have had complications since with my gums and they are always sensitive and painful. I cannot eat spicy or strong flavoured food, and the holes only get bigger even though I brush and floss very diligently every night. My smile is no longer nice and I’m always conscious about it.
Should anyone in a dental clinic, regardless of qualifications be recommending products, especially a bleach with dangers?
As I mentioned, I’m not questioning the skills of this dental clinic, otherwise I would not have referred anyone, but more the responsibility and attitude after my services were complete and an issue arose.
List 19 dentist near Blackburn, VIC
