The Smile Centre Heidelberg - Heidelberg (VIC)

5 /5 Rachel Hill: Such a professional surgery with many great Doctors and Specialists who visit regularly. I also found it very clean with very modern equipment, an attractive Interior with nice soft furnishings and tasteful posters & neat uniforms of all of the Staff. 10/10

2 /5 Sarah Sun: I visited the Centre for the first time last Mondays and had a positive experience with Dr. Rachel Chan and her assistant, who did a great job. However, there was an issue at the reception when I went to pay. The receptionist, whose name I didnt catch, mistakenly processed my payment under my partners health insurance cover instead of mine. When I pointed out the error, the receptionist insisted she couldnt rectify it and advised me to contact Medibank myself. I spent over 40 minutes on the phone with Medibank, who informed me that my partner must first provide consent for them to correct the mistake, followed by emailing statements and receipts for a 10-day processing period. This process seems excessive for a mistake that wasn’t my fault. My partner could lose his benefits, and there could be a potential audit for the provider if Medibank identifies discrepancies. Despite this administrative issue, I still highly recommend Dr. Rachel Chans services, though I suggest checking her availability at other locations besides this Centre.

5 /5 Jan Hartmann: Had a great experience at the clinic – smooth, efficient, and very welcoming. Dr. Rachael was fantastic: friendly, professional, and made the whole visit feel easy. Highly recommend!

5 /5 Scott: The best practice Ive been too by far. All staff are patient and accommodating, making you feel comfortable and well looked after and the surgery is always clean and tidy. Ive proved to be a bit of a difficult patient lately and Dr Hong was very patient, explaining everything to me clearly and helping to try and find a resolution to my problem.

5 /5 azadeh mehrvarz: I cannot recommend Dr. Tara Elahi highly enough! From the moment you step into her practice, youre met with a warm, welcoming atmosphere that immediately puts you at ease. For anyone who might feel a bit anxious about dental visits, Dr. Elahi is truly a breath of fresh air. What truly sets Dr. Elahi apart is her dedication to patient comfort and her meticulous attention to detail. She listens attentively to concerns and works with you to achieve the best possible outcomes for your dental health.