Throwaway1 Loved this place until yesterday, and I hate having to write this, but I feel the need to complain about it.
Im writing as a throwaway account because I dont want this humiliating experience linked to my name, as someone who works at the university. What started as a minor issue quickly turned into one of the most degrading experiences I’ve ever had.
My clothes were locked inside a faulty locker; not uncommon. Usually, a staff member comes quickly to help with a 30-second fix. But not this time. I was left stranded in my bathers for over 20 minutes.
I asked the pool lifeguard to radio the front desk about my clothes. No response for 10 minutes. Freezing and wet, I had no choice but to walk out to the reception - basically naked - just to ask again. The receptionist told me to “be patient” because he was helping new customers. No urgency, no empathy.
It took him 20 minutes to finally show up. And then like always, it took just seconds to open the locker. It was so quick, I couldnt even get his name because he seemed to be in a rush. How ironic. That means no apology, no recognition of what just happened.
I used to really enjoy going to this place, but after what happened yesterday, I dont feel like ever attending again.
If you are planning on using the services here, be aware that if something time-sensitive or vulnerable happens, you might be left out in the cold like me, literally.
1 /5
Ella Fullerman Not well maintained. The leg machine has looked like this for several months. Huge HUGE health code violation, genuinely festering with bacteria. This is only one of the many machines that is worn down and rusted. No-one wipes their equipment either, wouldnt be surprised if ringworm or staph made the rounds at this gym. Otherwise, the gym and the staff that work there are excellent and the selection of machines is great. Management needs sort our their priorities - this is disgusting.
2 /5