Priya Subbu I had an extremely disappointing experience at Ruby Room Hornsby. From the moment I arrived, the staff were rude and unwelcoming. My consultant, Riley, was unfriendly and showed no interest in making me feel comfortable. Worse, she openly discussed my skin concerns in the reception area, which was completely unprofessional and a violation of my privacy.
The facial itself was underwhelming—I didn’t feel relaxed at all, and Riley seemed disinterested throughout. Ive had facials in Mecca and the consultants there explain and discuss each product they use and they also thoroughly examine my skin before suggesting a treatment. To top it off, I was charged $140 (only reason I booked was they sent me a $25birthday voucher)without being given any post-care instructions. Instead, I received a message much later,( at 1:49pm) long after my appointment had ended.
Unfortunately, this isn’t the first time I’ve had a bad experience here. I previously had a waxing service with Jane, and she was also very unfriendly!. It’s clear that customer service is not a priority at Ruby Room
Overall, this was one of the worst facial experiences I’ve had. I wouldn’t recommend Ruby Room to anyone looking for professional, respectful and most important of all FRIENDLY service. You go to have a beauty treatment done to relax!
1 /5
Katrina Dight Martin A little slice of me-time paradise. The Greek-inspired décor and calming, vacation-style ambiance instantly put you at ease. As someone new to beauty treatments, it can often feel overwhelming and like stepping into a whole new world—but not here. Deb takes the time to clearly explain each treatment, its purpose, and benefits, and happily answers all my (many!) questions along the way. Highly recommend The Ruby Room team for their care, knowledge, and welcoming approach.
5 /5
Laura Marks I recently had the most incredible facial at Ruby Room in Hornsby, and I can’t recommend it enough! Jemma took such great care of me from start to finish, beginning with a peel that left my skin feeling instantly refreshed. The LED light treatment was soothing, and it really felt like it was working deep beneath the surface. The sheet mask was pure luxury, but the highlight for me was the massage—absolutely amazing! It was so relaxing, I could feel the tension just melt away.
After the treatment, my skin was glowing like never before—it honestly felt as soft as baby skin! My friends and family couldn’t stop commenting on how radiant I looked. The products Jemma used were of such high quality, and I could tell that Ruby Room only uses the best. The space itself is beautiful, spotlessly clean, and so calming. Every staff member I encountered was incredibly professional and welcoming, which made the entire experience even better. I’ll definitely be returning!
5 /5
Melissa Guest Jemma and her team pierced my daughters ears in the most gentle and kind way! She looks gorgeous! I go there for all my beauty needs and there’s no where else that compares!
5 /5
Grace Colville Great experience at the Ruby Room! I trust these guys for all beauty treatments (I’ve been going to them since I first had my ears pierced when I was 10!) Lovely staff, very reasonable pricing.
5 /5