Angus & Coote Richmond - Richmond (NSW)

1 /5 Kathryn Carney: I cannot say I was assisted by Shelly or Alanna today I could day treated with utmost distain. Rudely treated did not wish to offer a solution to fact I had a damaged piece of jewellery. When I purchased this plus watches, ring and earrings they were happy to serve me. I run a business and yes understand how returns or faulty products are a pain but I always try and find a suitable solution were the customer and I are pleased. Thus securing return business something I will not be doing at this Richmond store.

5 /5 Angela Norris: I will be coming backing for Richmond Angus and Coote. Alana and team were amazing I went into the store Wednesday after my shift at work Alana helped me with anything I needed. I will be back throughout the week to make my purchase as I needed to talk with my family as it is a gift. I would highly recommend anyone to Alana at Angus and Coote in Richmond.

5 /5 Cameron madden: Awesome experience in the store this week. Jo and the team really helped out with an urgent request for a wedding band. Been here a few times for presents, but they’ve really outdone themselves this time. Will definitely be returning in the future

5 /5 Kadie Gerassis: I love this store and particularly Alarna for always assisting me in jewellery options for myself and family. I never feel like my questions are silly or brushed over and the staff go out of their way to resize and clean my rings/watches so they look and feel brand new. Above and beyond service!

1 /5 Shane South: "USELESS" *NEVER AGAIN* Took 4 more days to repin a watch band that fell off the day after I picked it up from having band replaced. On top of the extended wait when they could have just used the band from their display stock, which they did after waiting 6weeks for a replacement band from Casio. Happy and pleasant when selling ro customers, but not very helpful when it comes to repairs and customer service related to repairs. It has not been a good process so far! I picked up my watch band on Thursday night. The staff swapped it out with the window stock band. I put watch on Friday morning and half way to work, the pin popped out and the watch band fell off. I rang the store and explained the situation and was told to bring straight back in after work or Sat morning and theyll have a look at it. Depending on how this issue plays out will depend if I ever purchase from Richmond again. I have been waiting over four weeks to have a Casio G-Shock watch band replaced. Was told the band was in stock and available through Casio and they would send it as soon as I left a deposit to order. I paid for both the band and fitting in full and still have no watch. I went in to see them on the weekend to chase up what was happening. I was informed it was still in stock on Casio site. I was then told that "it has been ordered, but Ill chase it up on Tuesday when I am in and will call you with an update" It is now 1pm and still no call. Ive rung the store twice and no one picks up the phone. Am tempted to just cancel the whole thing, get a refund and replace the band myself. They were all perfectly fine when I purchased the watch, again when I went in to arrange for the repair and pay for it in full.... Since then I have had no contact, no updates, and no customer service what so ever. Surely customer service is a must in a retail business. Never again at Richmond store.