Anytime Fitness North Rocks - North Rocks (NSW)

5 /5 Beautifully Worn: I wanted to take a moment to highlight the incedible support and positvity that Gabbi brings to the gym. From day one, Gabbi has been approachable, professional, and genuinely invested in the well-being of the members. She goes out of her way to make everyone feel welcome and supported, whether youre new to the gym or a regular. Her energy is always uplifting, and shes more than happy to answer questions, offer guidence, or simply check in to see how youre going. Its clear she truly cares about creating a great environment for everyone. Gabbi is a real asset to the team, and her dedication doesnt go unnoticed. Thank you for all you do, Gabbi your support makes a big difference.

1 /5 Enuma Elis: Went in to freeze membership for a while as I am travelling overseas for a couple months. Staff wasn’t even in during staffed hours Next day, went in and the staff asked me why I had to pause and I explained, she said just send them an email form instead of do it then and there. “It’s quicker that way” Big lie. Went overseas and emailed them to freeze my membership before the next fortnightly billing cycle. No reply for days Got a family member to call them directly and they finally replied with a Form to request for A freeze. Filled out and sent back immediately but since then, no reply except for a blank text file with absolutely nothing written on it from them. Still got billed No reply until after the billing cycle has come around again. Saying they’ve frozen the account Horrible Customer service. Update: 2 weeks into freeze, was billed $2.50. Had a family member in the same gym freeze membership and it is supposed to be free for up to 3 months.

1 /5 Cameron Yates: I cannot express to you how disappointed I am in the treatment at North Rocks ATF. I have been going to the gym for a while now and have crossed paths with this Pilates staff member multiple times. I do not know her name as I try to steer clear of her throughout my session but I cannot help notice her attitude while present. She walks around as if she owns the place with such entitlement. I do not think this is a positive attitude you bring to a public place when trying to promote a close nit fitness community. She makes dirty looks and is extremely rude to others in surrounding areas. As someone who was hesitant to attend the gym because of social reasons, this behaviour from an adult can be really disheartening to those around who are trying to better themselves and their physical health. I am trying to make this gym a positive environment, and so should hired staff. If you are not familiar with basic customer service manners, then maybe this is not a suitable job for you.

1 /5 Shanaka Kathriarachchi: I have been a member here at anytime fitness north rocks since november 2023. I train 3 days a week minimum and rarely miss a week. The staff here are the most rude, obnoxious staff I have ever encountered in the 39 years that I have been alive. None of them barely even train or have any interest in it but they make fun off and laugh at members who have been training most of there lives. I strongly believe anyone who talks behind peoples back and spread rumors are weak individuals who lack self confidence. It shows signs of weakness in ones character. Its unbelievable that the customer service could be this poor considering the members is who pay thir wages but they bahave like they are doing us a favour. I have complained so many times to management but they do nothing they send you that automated reply or they copy and paste what the management person who wrote it for them. I wouldnt be surprised if the management encourages this toxic behaviour and enviroment. There has also been nasty spreading of rumors about people just overall negativity and toxicity. The two staff members that were good were disgarded like yesterdays rubbish. Then hire another two absolutely useless staff. I beleve you cannot purely blame the staff it starts at the very top. I used to train in the afternoon but it was the most toxic enviroment when the staff are around so now I train early morning so I can train in peace but its still not a very pleasant enviroment. For the time being the only reason I train here is purely for convinience nothing else because its 2 minutes up the road from where I live. After reading the last three 1 star reviews I realised im not the only one that feels this way in recent times. I dont think it will get any better until the people at the very top deceide to make the changes. Im writing this because im not afraid..

1 /5 Marcos Soto: I’ve moved into this new area excited to sign up for a new gym, to my surprise when I arrived at 9:30am there was no staff present and the number online hasn’t been updated. Very disappointed and will not be coming back again appalling from anytime fitness northrocks 0 stars if I can