EMF Performance and Recovery Centre Miranda - Miranda (NSW)

5 /5 Dean Mathieson: Love this place. Second Home. The trainers and classes are next level and all included in the membership. Tyler and our trainer Tee next level if you want to make a change. Altitude training and altitude boxing, altitude ab Shredz and Tabata have to be the favs along with stretch classes.

1 /5 Is Ros: On three separate occasions, I’ve come to use the recovery area facilities only to find them closed earlier than the advertised hours. Specifically, I arrived at 3:00 pm on a Saturday and 6:30 pm on a Friday, and both times the recovery area was already closed. Additionally, when I signed up, it wasn’t explained that the recovery rooms are only available when staffed. While the gym is 24/7, the recovery facilities are clearly not, which feels misleading since access to them was one of the main reasons I joined. Could you please clarify the actual opening hours for the recovery area, and ensure this information is communicated more clearly to members?

1 /5 Anonymous: All the gear, no idea. This gym seems promising with the incredible equipment and facilities available, however they really miss the mark with their cold reception staff and clicky attitude of some instructors. The equipment has started to fall apart and takes a long time to be repaired, for the cost of the membership, it isnt worth it. The hot yoga room heaters have been broken for almost three months and there is no sign of urgency to repair them. Classes are cancelled regularly at short notice and the instructor and member turnover is massive indicating that staff are not looked after here and members are unhappy. Safe to say its very disappointing as it seemed to have so much potential.

1 /5 Gina W: Finding it difficult to enjoy my experience as a member here, when it’s evident that the facilities and equipment are maintained at a low standard. I know a lot of these have been resolved over time, throughout my time here, but I have had conversations with other members in the gym about either the sauna, massage chairs, dry recovery equipment broken or missing, hot yoga room, reformer beds, air conditioning, water stations being out of order at some point of extended time. This has caused frustration time after time. It also seems as though the entire gym, but especially the wet recovery area, bathroom, and shower facilities are not kept to a hygienic standard.. the continuous unkept state around the gym are concerning and I don’t want to think about how minimal the maintenance level probably is. I was previously told that the gym staff hadn’t bothered to use proper solution in the spray bottles used to wipe down reformer machines, so everyone had been wiping down their reformer beds with just plain water in the spray bottles. Could you please consider something more effective like a wet wipe station? A lot of members tend to share mutual feedback around these issues with hygiene and maintenance being the main point of frustration. This leads me to having an impression that if this gym can take a short cut or somehow cut costs, it won’t spare the opportunity to do so. It’s a shame because the gym is an impressive space and well equipped, however it is ‘cheapened’ by what seems to be either negligence or lack of management’s investment and resource. It would be great to see additional effort invested into the operational and facility management side, for a gym where we pay a membership fee price for what you’d pay for a more prestigious gym, but really have been lacking this experience. Lastly, I’m sorry, but, does anyone enjoy the music played on the bathroom and recovery facilities? Because I think we’ve been listening to 5 songs on loops for the past few years.

1 /5 Harmony Heathcote: I’ve been a member for some time, and I can honestly say the standard of this club has dropped far below what’s expected from a “platinum” facility. The yoga room was unavailable for around a month, but what’s worse is that classes were still being advertised as “hot” while the heating wasn’t even working. I didn’t complain at first, assuming the issue would be fixed quickly, but it dragged on far longer than acceptable. More recently, the air conditioning in the reformer room had also stopped working for an extended period of time, which was the final straw. I’ve seen broken reformer beds and bathrooms left poorly maintained (including broken taps that stayed that way for ages). The price simply doesn’t reflect the experience we’re getting, and the overall upkeep and professionalism are far below what the club claims to offer. I’ve tried to resolve things directly, but the response has been dismissive. I want other potential members to be aware: this is not the premium gym experience it’s advertised to be.