Plus Fitness Ryde - Ryde (NSW)

1 /5 khatantumur zuunnast: I’ve been a member for four years, but honestly things have gone downhill. 1. Customer service isn’t great – Staff don’t seem very helpful or interested in fixing issues. 2. The place just feels uncomfortable – Not the most welcoming vibe. 3. Not enough facilities – A lot of equipment is missing or feels outdated. 4. No perks for long-term members – Even after years, there are no bonuses or loyalty rewards.

1 /5 GG Gegeen: Very disappointing gym experience. The only reason I stayed was because it’s close to my home, otherwise it has been the worst gym I’ve ever joined. 1. The app is confusing and poorly designed. When I paused my membership, everything looked normal with no payment issues. Then suddenly, I was hit with multiple late fees and extra charges. No one contacted me to explain anything — they just cancelled my membership. This happened twice. 2. Customer service is terrible, especially from Maria. She never greets members or creates a welcoming atmosphere. It feels cold and uncomfortable every time I walk in. A gym should feel like a second home, and staff should know how to make members feel comfortable. 3. Lack of equipment. Important machines are often broken and stay that way for a long time. 4. Poor Wi-Fi. It has been 3 years of struggling with slow or completely non-working Wi-Fi. I even had an online coach, but the Wi-Fi made it impossible to follow workouts properly. 5. Cleanliness is unacceptable. The place smells bad, and the bathrooms are extremely dirty. 6. Too focused on promotions. Instead of improving services for current members, they constantly run promotions to bring in new people. I will never choose Plus again and do not recommend it to anyone or to our community. Lack of equipment — the gym doesn’t have any of the modern or trending machines that most gyms offer today.

5 /5 jahnina pamintuan: Loving my local Plus Fitness Gym in Ryde :) -clean, well-kept, and spacious -easy parking -awesome vibe from staff and trainers -wide variety of machines for all your needs -well-sectioned spaces! Overall very thankful for a gym like this so close to where I live.

3 /5 Hariss: The gym was good but the cleanliness has not been good in expectations, after a long time of being there ive seen some disguisting things, people walking barefoot, dirty socks although the equipment is nice some of them are sticky. The barbells are well in shape and the plates are also good although I do wish that the coloured bumper plates are moved to the deadlift platforms for more deadlift purposes or get more plates since on a busy day people tend to use them for the squat racks even though there are commerical plates available for use. (To the staff responding) If you want more feedback ill be glad to let you know in person myself and show you MYSELF the concerns.