Maddie Washington I recently had a very disappointing experience at this salon, and I feel compelled to share my thoughts to warn others. I went in excited for a fresh haircut, but what I received was far from what I expected.
From the start, the atmosphere felt chaotic. The receptionist seemed overwhelmed, and it took a while for someone to attend to me. Once I was seated, the stylist barely glanced at my hair before starting. I tried to explain what I wanted, specifically a simple trim and some layering, but I could tell she wasn’t really listening.
As she cut, I noticed she was moving quickly and not paying attention to the details. When she finished, I looked in the mirror and was shocked to see that my haircut was completely uneven. One side was several inches longer than the other, and the layers looked choppy rather than blended. I pointed out the discrepancies, hoping they would take my concerns seriously, but the stylist just snipped a bit here and there without addressing the main issue.
To make matters worse, the salon was noisy and disorganized. Other clients seemed unhappy as well, which only added to my frustration. I felt like just another number rather than a valued customer.
After spending quite a bit of money, I left the salon feeling embarrassed and dissatisfied. I had to go home and try to fix the cut myself, which is never what you want to do after a salon visit. Overall, my experience was frustrating, and I wouldnt recommend this salon to anyone looking for quality service or a decent haircut. It’s a shame because I had high hopes, but I will definitely be seeking a more reliable salon in the future.
1 /5
Kate Italia Chelsea at Masci is absolutely UNREAL! Everytime I go to see her I leave feeling 100000x more beautiful! Always treated like an absolute queen when I visit!
5 /5
Fiona Lowry Always love my hair when I get it done at Masci. They do a great job with my colour
5 /5
Nina Phillips Got my fringe done by Simon and it couldnt have been more perfect. He has a very relaxed and calm persona which helped me feel calm to. The appointment was never rushed and I really felt like he listened to everything I said I wanted and helped guide me to make decisions that I was unsure about. Definitely a hair dresser I feel confident in making my regular!
5 /5
Nav S Can’t thank Ellen enough for bringing my scalp back to health and lovely hair color. I was recommended Kevin Murphy due to my sensitive skin by her and my god I haven’t looked back since. Plus the results I got after my last 2 appointments are amazing. She didn’t rush into anything and patiently listened to my needs giving me options and guiding throughout. Though I was a bit nervous from goin foils to full hair color for my dark hair but I knew I was in good hands coz of the trust we have built over time. Amazing consult and amazing results! Thank You Ellen.
5 /5