A & K Jewellery - Melbourne (VIC)

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

anne lawrence I recently visited this jewellery store and had an amazing experience. I purchased a beautiful Longines watch, and I couldn’t be happier with my choice. A big thank you to Mahesh and Lisa for their outstanding service. They were both incredibly helpful, patient, and knowledgeable, making the whole buying process smooth and efficient. Their attention to detail and customer service really stood out. Keep up the good work team.

Rami PI Most beautiful and unique jewellery, my favourite place to shop for myself and gifts. Theo is very lovely and patient, I literally take forever to choose whenever I go to the store, and he happily shows me all that I’d like to see and explains the stone properties when I asked. ❤️ love my most recent pink Tiger eye bracelet!

Ellie I had such a great experience at APM Monaco in Sydney Chatswood! I couldn’t find my receipt, but the staff were incredibly helpful and quickly located it for me. I remembered being told that the pearls on my ring were glued and could fall off, and that APM would fix it—true to their word, they did just that. The whole process was smooth and quicker than I expected. The team kept me updated with a call and a text to make sure I didn’t forget to pick up my ring. It’s always a pleasure visiting this store—the staff are friendly, professional, and genuinely care about their customers. I’ll definitely be happy to shop here again!

Kate McNamara Ben worked with my partner to design the most perfect engagement ring. When deciding on the diamonds, Ben explained each element carefully and was thorough in his selection of the stone. Along the way, Ben spent time capturing each step of the process, providing pictures and a detailed description. After receiving the ring, Ben walked me through correct care of the ring and provided immense knowledge on correct sizing. The detail on the ring demonstrates the time and care Ben puts into his pieces, ensuring each one is perfect. I cannot recommend Ben more highly and am extremely thankful to him for crafting the ring of my dreams.