1 /5 Chen Bingxu: I would give negative rating if i could. Extremely rude attitude!!! Especially the store manager! Worst experience in my whole life ever!!! Spent a few hundred dollars for a 9ct gold necklace, brock by itself after a few weeks! Then they offered an exchange, broke again after wearing it for a few hours! I called up to ask what they can do, told me to have the receipt and call again to speak to the manager. I found the receipt and called up again, and the store manager talked to me rudely without even listening "you already know nothing you can get from us! Why are you talking rude and aggressive" ??? Your stuff told me to get the receipt and call again so I did, then I receive this. Worst Worst Worst retailer ever, very poor quality products too. Dont ever purchase anything from this brand!