Austen & Blake Melbourne - Melbourne (VIC)

Jay 100/10 great service for Nicola at this specific store. Her service was exceptional from start to finish with very good attention to detail. She has made the shopping experience feel at ease for my family and I. I can’t fault the service she brings and her eagerness to help you find the right piece of jewellery that best describes you. Thank you for helping us find the right jewellery and providing us with great customer service. Fantastic team and overall services and products!

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

Roha Batool I had such a great experience at this gold shop! The staff were really friendly, patient, and knowledgeable. They took the time to explain everything clearly and helped me find exactly what I was looking for. The quality of the gold is excellent, and the prices are very fair compared to other places. I also felt really comfortable and never pressured into buying. I’ll definitely be coming back and highly recommend this shop to anyone looking for genuine, high-quality gold and great customer service.”

Prabhdeep Kour I recently visited Michael Hill and had an outstanding experience purchasing a diamond ring. The wide range of options available made it easy to find the perfect piece, and the assistance provided by Sabia was truly exceptional. Sabia’s knowledge and expertise guided me through the selection process, and her willingness to help and attention to detail ensured I found exactly what I was looking for. Not only did she assist me in finding the perfect ring, but she also offered generous discounts that made the purchase even more satisfying. The customer service at Michael Hill, especially from Sabia, sets a high standard for other establishments to follow. I highly recommend visiting Michael Hill for their excellent service, quality products, and extensive selection. Thank you, Sabia, and the Michael Hill team, for making this shopping experience memorable and enjoyable. I will definitely be returning for future jewelry purchases.