Bevilles - Narre Warren (VIC)

5 /5 Christelle Marisson: Amazing customer service at the Fountain Gate store. 2 other Bevilles stores could not help me but the gentlemen in Fountain Gate especially Radman were spectacular. He went above and beyond to find a solution for me. Great work!!

5 /5 Ariel Valladares: Excellent customers service. I recently bought a chain there and about a few weeks later it broke, they took it back and replace the part that was faulty within a week.

1 /5 James Bucketson: Hi there. My girlfriend had bought a gold necklace which has broken, and we took it to the Chadstone store to have it repaired under warranty. Chadstone told us that it wa under warranty, but they couldn’t send it off to be fixed as it would “cost the business too much money to do so.” That can’t be how customers experience the warranty process right? Chadstone told us to go to Southland, as they had one in stock, we went, Southland didn’t have any and hadn’t sold any that day. They agreed it was warranty, and told us fountain gate had one that we could replace. We go to fountain gate (multiple hours of driving for these trips) and they tell us that they in fact cannot replace it, “its not policy” and we would instead need to buy a new one, even if it was under warranty. This has been a terrible experience and has turned us away from being customers at Beville’s. We just want to use the warranty that protects us under law, and was stated when we purchased the necklace.

5 /5 Sam Edwards: Spoke with Radman today; an absolutely incredible salesman and wonderful person! He helped me find the perfect diamond necklace and ring, while being engaging and so kind. Extremely giddy and delighted with my purchases and experience. Must recommend.