Crunch Fitness Highpoint - Maribyrnong (VIC)

1 /5 Aboli Lokhande: Worst service ever Horrible experience not helpful people. I had a really frustrating experience with Crunch Fitness recently. On the 17th, I called to request an invoice for my membership since I need it to submit for my office expenses. It’s now been over a week, and I’m still left hanging. Every time I called, it felt like I was talking to someone who didn’t want to help. Each person I spoke with seemed to argue rather than listen, and they all kept saying it was a "technical issue," which just felt like a way to brush me off. I honestly don’t think it’s too much to ask for a simple invoice for something I’m already paying for. Its really disappointing that I can’t get the help I need, especially when it comes to money matters. This experience has been the worst I’ve had with customer service, and I’m really considering my options moving forward. If you need reliable support, I’d suggest looking elsewhere. I would suggest do not consider this Crunch fitness for your membership at all. U will definitely regret.

5 /5 Zachariah Moghnie: After every visit, I walk out feeling more energized and confident. This gym has become my go-to spot for both a great workout and a serious energy boost

1 /5 Migo. C: I am very disappointed with the service I received regarding my membership suspension and cancellation process. I initially requested a membership suspension from May 26th to June 23rd due to a medical reason and submitted all required documentation promptly. After receiving no response for several days, I decided to cancel my membership entirely. Despite my final payment being processed on May 29th, which allowed access until July 9th, I recently received a delayed response stating that my suspension had been approved from June 12th to July 9th. This means the suspension period overlaps with my already paid membership period, effectively charging me for a service I cannot fully utilize. The delay in processing my suspension request and the misalignment between departments highlight serious inefficiencies in the system. This experience has left me feeling frustrated and undervalued as a customer. I hope this feedback prompts management to improve their processes and communication to ensure other customers don’t face similar issues.