Michael Hill DFO South Wharf - South Wharf (VIC)

2 /5 Shruti Vora: For the a big brand like Michael Hill I am surprised by their processes/ customer service. I went to buy a tennis bracelet from them, which was a bit loose. Since I was travelling overseas straight away, they advised to take on a “care plan” which comes out cheaper than the resizing cost. So I bought that and the bracelet. After coming back from my trip I went to my nearest MH store only to find out: 1. care plan doesn’t include resizing which was the whole point of buying the plan. No refund can be provided for the care plan. 2. I had to go to the MH DFO if I wanted to do anything about it. 3. After a lot of hassle, MH DFO agreed to do the resizing for free, and told me it takes 2 weeks. It will be a month next week that my bracelet is still with them. Honestly what a waste of time, not did I loose interest in wearing that piece of jewellery but the store entirely.

5 /5 Sarah Kim: ⭐️⭐️⭐️⭐️⭐️ I had such a wonderful experience at Michael Hill South Wharf. Lucy was absolutely lovely so warm, patient, and incredibly knowledgeable. She took the time to answer all of our questions, explained everything clearly, and made the whole process feel easy and enjoyable. It’s rare to find such genuine customer service, and Lucy went above and beyond to make sure we felt confident and happy with our purchases. Highly recommend visiting this store and asking for Lucy!

5 /5 simranjeet singh: Absolutely loved my experience at Micheal hill south wharf! Lael is by far the best sales and employee I’ve ever been served by! She was incredibly knowledgeable and helpful in every aspect. If anyone is ever looking for a diamond ask for Lael, not only will she help you find what your looking for but she will also give you diamond treatment!

5 /5 Tricia Andaya: Exceptional service and stunning jewelry! Lael at Michael Hill DFO went above and beyond to help me find the perfect piece. Her expertise and friendliness made my shopping experience truly enjoyable. Will definitely be returning for future purchases!

5 /5 geetha sravanthi: Went in store with no knowledge about stones/patterns(not to mention with a toddler who was looking for any opportunity to let off some steam). Lael was amazing and patient with us as she answered all our queries and suggested ways we could maximize the value for money! Will definitely recommend Lael and MH DFO for anyone looking for great deals while being served excellently.